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Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1217
Experience:  Have been in the business 25+ yrs., down to component level.
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The s air sub unit is not pairing, dav dz 870 sony, tried

Customer Question

the s air sub unit is not pairing
JA: What's the make/model number of your stereo? How old is it?
Customer: dav dz 870 sony
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: tried pairing the 2 , main unit and transmitter but the message comes as pairing cannot be done /failed
JA: Anything else you want the theater expert to know before I connect you?
Customer: no the front speakers are working fine
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Aric replied 1 year ago.

Hello, Is this the first time trying to pair the two units? Or were they working fine previously and then stopped?

Expert:  Aric replied 1 year ago.

Also, I need to know the following:

1) How far from the main unit is the subwoofer?

2) Roughly how old is the system?

3) How close is the nearest Wi Fi router, cordless phone, or other BlueTooth device?

Expert:  Aric replied 1 year ago.

Please read my reply and reply back to proceed.