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Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1210
Experience:  Have been in the business 25+ yrs., down to component level.
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I cannot get my Marantz SR5009 to supply a video signal

Customer Question

Hi I cannot get my Marantz SR5009 to supply a video signal through my Sony TV via ARC port. I get sound but no video
JA: What's the make/model number of your stereo? How old is it?
Customer: SR5009 and about 2 years old. The TV is Sony X93D. Just purchased the TV a few weeks ago
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I have tried various HDMI settings but cannot get any picture. Sky TV the satelitte version comes through fine in HDMI
JA: Anything else you want the theater expert to know before I connect you?
Customer: Similar issue with the Sony Bluray player. Sound no video. Blu Ray is also about 2 years old.
Submitted: 11 months ago.
Category: Home Theater-Stereo
Expert:  Nathan replied 11 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 11 months ago.

So you are getting audio through the marantz, but no video to the tv? Can you see the marantz menus on screen at all?

Expert:  Nathan replied 11 months ago.

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