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Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1210
Experience:  Have been in the business 25+ yrs., down to component level.
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Pioneer elite vsx-84txsi 5.1 setup; sound only through front

Customer Question

pioneer elite vsx-84txsi 5.1 setup; sound only through front 3 speakers. No surround, no subwoofer. Program format indicators and digital format indicators are all dark whether the signal is set to auto, hdmi or digital analog.
JA: What's the exact make and model of your television? And have you done any troubleshooting yourself?
Customer: pioneer elite pro 1540hd
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: don't recall...its been this way for several years. I've read the manual 10x and tried dozens of settings. why would the format indicators be dark?
JA: Anything else you want the theater expert to know before I connect you?
Customer: nope
Submitted: 12 months ago.
Category: Home Theater-Stereo
Expert:  Michael replied 12 months ago.

Hi, Im sorry to hear that.

Do you remember if there were any storms or power outages or a move that happened just prior to this problem?

How old is your TV?

Thank you

Tech Michael