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Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1211
Experience:  Have been in the business 25+ yrs., down to component level.
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I just purchased a denon s920w receiver to replace an older

Customer Question

I just purchased a denon s920w receiver to replace an older onkyo and during the setup, the blu ray player displayed nothing and there was no sound
JA: What's the make/model number of your stereo? How old is it?
Customer: what stereo?
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Are you listening?
JA: No. I'm the Home Theater Technician's Assistant.
Customer: My Samsung Blu Ray player has no video going to the Samsung TV and no audio since I replaced my old onkyo AVR with the denon s920w
JA: Anything else you want the theater expert to know before I connect you?
Customer: No
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Aric replied 1 year ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.

That's a computer you were talking to, I have no control over that.

That said, is the Denon brand new? If so, when you run SETUP can you get the Setup to display on the Samsung?

Expert:  Aric replied 1 year ago.

The receiver has an On screen display setup that needs to be run when it's first setup. So trying to view the Blu ray is putting the cart before the horse until you can at least get the OSD to display. Let me know what you've done so far.

Expert:  Aric replied 1 year ago.

Press SETUP on the Denon remote. Does the OSD show up on the Samsung? If not, then let me know.

Expert:  Aric replied 1 year ago.

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