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Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1217
Experience:  Have been in the business 25+ yrs., down to component level.
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Set up box does not recognize the audio reciever..onkyo is

Customer Question

set up box does not recognize the audio reciever..onkyo is the brand of reciever
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Aric replied 1 year ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.

It would be the other way around- the STB does not need to recognize anything, the signal would need to be recognized by the Onkyo. That said, I need more info to help you:

1) The model number of the Onkyo?

2) How long have you owned it for and was it working fine before?

3) Any other sources connected to the Onkyo (Blu Ray, DVD, etc.) that ARE working just fine on the receiver?

4) What do you see on your TV screen?

5) What's the model number off the back of the TV?

Expert:  Aric replied 1 year ago.

Please don't post duplicate requests. Reply back to the info requested here and perhaps elaborate a bit more on the specifics of the problem you're having and we can proceed.

Customer: replied 1 year ago.
TV model 42lc7d
This set-top box is no longer active.
model tx-sr303
Expert:  Aric replied 1 year ago.

Please reply back to the rest of the info requested as it's needed to troubleshoot. I have no way of knowing what else is connected, if you've tried new cables, what the TV screen is showing, etc.