Home Theater Questions? Ask a Technician for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.
Do you get your sound through the vizio tv speakers? Or do you have a surround sound system or soundbar?What is the model of the tv?Does this happen on all sources/inputs?
Okay, other than mute, there is no setting that would readily cause this.
First, please unplug power to the cable box for 60+ seconds to reboot it.If no change, I need to have you please specifically test another device on this tv (dvd, game, apps, etc) and let me know if you get any sound there.
No problem, take your time. It can be a slow process to boot back up.
Okay can you test something else on the vizio other than the cable box?
Yes I'm here, your message just came through, thanks.
Can you give me the model number of the tv?Was dvd on hdmi also?
Has it worked previously, on that same connections (no wiring has been changed)?
I asked you from the very beginning how you got your sound, and this is the first I'm hearing of an AV receiver.
Yes, I am here, and I am trying to help you.
To do so, I need complete and accurate details.
Our entire conversation up to this point is now irrelevant if you have an av receiver.
No, there is no model information anywhere here.
Yes, I have, but we've been approaching this entire question not knowing that was in the mix.
Please tell me exactly what you see on the yamaha display screen right now.
What do you see when you switch it back to cable?
If you switch over to the radio (fm tuner) do you get any sound there?
Do you have an antenna connected and are tuned to a station that you have been able to receive before? If not, the test doesn't really tell us anything as you'd only get silence otherwiseDo you see anything on the yamaha display that looks like a pair of headphones?
Okay, are there any headphones plugged into the front currently?
If you are seeing that icon, the amp is in headphone mode. Perhaps your sitter was using headphones with it;
the system is stuck in that mode, which shuts down all the other speakers.
There is a microswitch inside the headphone port that can get stuck, causing this.
Try taking a qtip and poking it in there repeatedly, to try to get that switch loose.
Were you able to get it released? When it is "off" then the main speakers will come back on and your sound should return.
I asked if you were seeing the headphone icon on the display, and you indicated you did. That is why we were discussing this possibility.
I'm sorry, but I will need to opt out at this point as we are now an hour into this and not getting anywhere productive.
If you'd like to switch to the phone that may be a more efficient means of communication, otherwise I'll exit our session now and perhaps another tech would be willing to assist.
I'm simply trying to help Rob, and I apologize if there has been any misunderstanding on my end, but I've asked for several details that I either didn't receive or were incorrect, which makes it difficult for me to give you proper direction. I'm not trying to get more out of you, this is simply not productive for either of us if I don't have the necessary information to work with.