Home Theater Questions? Ask a Technician for Answers ASAP
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.
1) What is the full model number off of the back of the set?
2) Whom is your cable provider and is your cable subscription active?
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That's not the model number. The model number will say "Model" and be on a sticker on the back of the TV. I also asked if you have an "Active" cable subscription- meaning you are currently paying a bill?
Thank you. That is an off brand set, meaning even though Kenmore is a big name, they only made TV's for a very very short period of time and there is no information available on this set. However, what the most likely cause of this issue is, is that your cable provider requires a box to convert their signal- this is the manner all current cable providers are going as they send ultra-HD signals now and a standard TV tuner cannot decode this without a box outfitted by the cable provider. The same is true in my own neighborhood on my new LG, Vizio and Toshiba sets- all are within 2 years old and all require a box since our cable provider changed their signal. I would suggest contacting Wyandotte and inquiring as to whether a converter box is needed for their signal.
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