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Bose soundlink connects to blutooth media but not calls. it

Customer Question
bose soundlink connects to blutooth...
bose soundlink connects to blutooth media but not calls . it has recieved calls and worked but something wrong
Submitted: 1 year ago.Category: Home Theater-Stereo
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Answered in 1 hour by:
7/18/2016
Technician: Nathan, Engineer replied 1 year ago
Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 26,407
Experience: Custom home theater installer. Authorized dealer top brands
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Have you updated the software on your phone recently?
Have you ever updated the bose firmware?

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Customer reply replied 1 year ago
Software on phone recently updated on it's own, so I tryout the speaker but at the end no changes
Customer reply replied 1 year ago
Held down the power to reset on phone Google told me to compare the two
Customer reply replied 1 year ago
I like that u have great success with the information above but my solution for the bose soundlink mini is to bring it to bose thankful for your time
Technician: Nathan, Engineer replied 1 year ago

Thank you for the info, Sean, and my apologies for missing you earlier.

Phone updates often break compatibility with other bluetooth devices, including your bose model.

Your bose will need an update as well. Bose will not help you with this in the store, their stores are sales only, they do not provide any on site services.

You need to plug the bose into a pc using the USB cable, then open this page: http://worldwide.bose.com/downloads/en/web/webapp_updater/page.html#section=start

Follow the prompts to download and install the updater program, which will then load the update files to your soundlink.

Best regards,

Nathan

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Technician: Nathan, Engineer replied 1 year ago

Do you need more help with this, Sean?

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Nathan
Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 26,407
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Experience: Custom home theater installer. Authorized dealer top brands

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