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We have a 40 inch samsung led tv it is only 2years old and

Customer Question
has a blue screen, no...
we have a 40 inch samsung led tv it is only 2years old and has a blue screen, no picture but sound
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: 2 years old model # *****
JA: What troubleshooting have you tried?
Customer: we unplugged all cable boxes switched to a cable box we had on our other TV, unplugged the tv and replugged everything in
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Home Theater Technician about your situation and then connect you two.
Submitted: 1 year ago.Category: Home Theater-Stereo
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Answered in 1 minute by:
7/10/2016
Technician: Mike G., Technician replied 1 year ago
Mike G.
Mike G., Technician
Category: Home Theater-Stereo
Satisfied Customers: 7,475
Experience: 10 Years Audio Video Repair & Setup
Verified

Welcome. I am Mike, an experienced field technician. We are now connected together on this convenient website where I am able to help you. To get started, I need to know you can see this message and are able to reply to me here...

-If you grab the Samsung remote and press MENU, or Volume, does anything show up on the tv screen? Try this also with the buttons on the tv itself please.

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Customer reply replied 1 year ago
nothing happens we get sound and just a blue screen
Customer reply replied 1 year ago
there are no buttons on the tv
Technician: Mike G., Technician replied 1 year ago

Is it a bright blue or just like the screen is slightly glowing?

Does the tv volume go up/down when you use the Samsung remote volume buttons?

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Customer reply replied 1 year ago
it is slightly glowing blue screen and the volume does not go up or down
Customer reply replied 1 year ago
we changed the batteries in the remote also
Technician: Mike G., Technician replied 1 year ago

unfortunately there is not going to be any easy reset/fix. The Tv has an internal failure and the back panel needs to come off, then a $100 part inside needs to be ordered and replaced. If that is something you want to attempt then reply back here and I can assist you further. If you are unable or unwilling to perform any of these procedures then a repair shop should be consulted which typically runs $300-$400 (parts and labor).

I'm very sorry for the bad news. Let me know how else I can help and before you go please take a moment to submit at least a 3 star rating at the top of this page. Then if you still need help you can reply back and I will be happy to assist you further.

Thanks
Mike

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Technician: Mike G., Technician replied 1 year ago

Hello, just checking back in to see if you still need help, or perhaps you would like to acknowledge that my time and input has been helpful?

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Mike G.
Mike G.
Mike G., Technician
Category: Home Theater-Stereo
Satisfied Customers: 7,475
7,475 Satisfied Customers
Experience: 10 Years Audio Video Repair & Setup

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