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Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 24938
Experience:  Custom home theater installer. Authorized dealer top brands
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The sound on my 7.1 ch blu-Ray Home Theater System goes in

Customer Question

The sound on my 7.1 ch blu-Ray Home Theater System goes in and out so that it appears that the people can bearly be heard. It seems muffled then all of a sudden it is clear. Can you tell me what the problem is?
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What is the make/model of your system?

Customer: replied 1 year ago.
Samsung 7.1ch blu- ray home theater system.
Customer: replied 1 year ago.
I can hear the background music clearly but the dialogue will go in and out. When it is out it is muffled.
Customer: replied 1 year ago.
Are you there?
Customer: replied 1 year ago.
Please respond!
Expert:  Nathan replied 1 year ago.

Yes, I'm here. Please send only a single response, multiple replies get lost in the queue and cause delays.

I need the actual model number of your system though, as well as to know what devices this happens with (cable/satellite, bluray, apps, etc)?

Customer: replied 1 year ago.
S/N 9FG41HCZ202283N
Expert:  Nathan replied 1 year ago.
Okay, and again what sources/inputs are affected? How is each device connected?
Customer: replied 1 year ago.
All inputs.
Expert:  Nathan replied 1 year ago.

For me to be able to help you, I need complete and specific details.
What source devices are you using?

What connections are you using?

Customer: replied 1 year ago.
VERIZON Fios cable and an HDMI cable.
Expert:  Nathan replied 1 year ago.

Okay, you said ALL inputs, so what else are you using other than fios?

Customer: replied 1 year ago.
That is all. I would like to initiate a call on this. We can do this at 8pm est?
Expert:  Nathan replied 1 year ago.

Sure we can do that.

I've sent the call offer for you here.

Expert:  Nathan replied 1 year ago.

Do you need more help with this?