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Mike G.
Mike G., Technician
Category: Home Theater-Stereo
Satisfied Customers: 7031
Experience:  10 Years Audio Video Repair & Setup
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I have a new Denon SRV-710W and I cannot get the audio to

Customer Question

Hello I have a new Denon SRV-710W and I cannot get the audio to play on my speakers just the tv. Can you help me?
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Mike G. replied 1 year ago.

Welcome. I am Mike, an experienced field technician. We are now connected together on this convenient website where I am able to help you. To get started, I need to know you can see this message and are able to reply to me here...

-Are you able to see the Denon setup menus on the tv screen?


** My replies can take up to 5 minutes to appear **

** Do NOT start a new question **

Customer: replied 1 year ago.
Expert:  Mike G. replied 1 year ago.

Appears the site sent you an automatic pop up for phone call service. This was NOT sent by me and honestly talking on the phone only makes this process more difficult for me because I may need to send you things like links to parts, products, documents, step by step instructions, etc.

In the mean time we can continue with our chat....

Expert:  Mike G. replied 1 year ago.

Do you get audio from the AVR speakers when you play speaker test tones/setting up Audyssey, or FM, or streaming content?

Are you connecting devices like cable/sat box, game, bluray into the AVR hdmi inputs?

Customer: replied 1 year ago.
Ok. New LG 4 K Smart Tv
Direct TV
New Denon AVR-S710WI Cannot get the sound to the speakers.
Expert:  Mike G. replied 1 year ago.

Did you run the Audyssey setup with the mic to calibrate the system? Was sound coming out of the speakers during that?

Customer: replied 1 year ago.
everything was working.
I had a Samsung connected in this room before and the coding was stuck on tv helped me change the setting to LGI have a universal remote that was installed but it will only let me play sound and n the did work at first.does the connection from the genie to the hdmi have to have an Ethernet included in the hdmi cable.
Expert:  Mike G. replied 1 year ago.

No any hdmi cable will work.

Do you have the original Denon remote? Check this setting first:





exit menus and test

Let me know

Customer: replied 1 year ago.
Expert:  Mike G. replied 1 year ago.

not sure what you mean. please clarify

Customer: replied 1 year ago.
sorry this is too complicated to do via text. thank you.
Expert:  Mike G. replied 1 year ago.

you're welcome. please show your appreciation by submitting a 3 to 5 star rating at the top of this page, then reply if you want to continue later.