How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1202
Experience:  Have been in the business 25+ yrs., down to component level.
Type Your Home Theater-Stereo Question Here...
Louie is online now
A new question is answered every 9 seconds

I got a new TV same brand as I had, Samsung. I've

Customer Question

I got a new TV same brand as I had, Samsung. I've disconnected to connections and the unit reset as the red light will now turn green. However, I still don't have any sound from the Bose system and have followed the instructions for the TV to use external speakers.
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Samsung UHTV6400
JA: Is there anything else important you think the Home Theater Technician should know?
Customer: No except they worked fine yesterday before setting up the new TV.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Home Theater Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  info tech replied 1 year ago.



Is the picture OK?You have that?

Do you have sound from the sets own speakers?

How is the Bose system connected to the TV (usually HDMI arc or optical)?


Expert:  info tech replied 1 year ago.

Do you need help please with the question you asked?