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Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1218
Experience:  Have been in the business 25+ yrs., down to component level.
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I have a Samsung ultra def tv and the cinem;a sb400 sound

Customer Question

I have a Samsung ultra hi def tv and the cinem;a sb400 sound bar. It was working and now I have no sound thru the sound bar.
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: It is Samsung model un65hu7250f. It is 15 months old
JA: Tell me a bit more about what's going on so he can help you best.
Customer: We had sound and then the sound stopped. I have turned the bar off and on and that has fixed it in the past. I have tried changing the audio input source as once that changed on its own. I now can't remember what it should be on. the connections are tight.
JA: Is there anything else the Home Theater Technician should be aware of?
Customer: NOt that I can think of.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Home Theater Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Aric replied 1 year ago.
Hello, Are you using a cable Box with the set please/ Also if you switch to another source, say- a DVD player, is there still no sound?
Expert:  Aric replied 1 year ago.
Let me know when you're able to see my reply please.