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Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1211
Experience:  Have been in the business 25+ yrs., down to component level.
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Yamaha RX-V673 loses audio signal intermittently, crackling

Customer Question

Yamaha RX-V673 loses audio signal intermittently, crackling sounds and pops through speakers, has gotten worse over time. All audio sources [DVD, HDMI, tuner, net radio, Pandora].
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. Does this happen equally through all speakers? If you plug in headphones and listen through them, does that have the same issue?
Customer: replied 1 year ago.
yes, all speakers/zones/headphones
Customer: replied 1 year ago.
Expert:  Nathan replied 1 year ago.
I'm here; replies take a few minutes to go back and forth.
Expert:  Nathan replied 1 year ago.
Since it happens on all, that indicates that this is a preamp/processor issue, rather than an output/amp issue.The one thing you can try here is a microprocessor reset:Power it off,Hold down STRAIGHT on the front panel while powering onPress PROGRAM to get to the INIT menuPress STRAIGHT to select INIT ALLPower off to confirm.This clears all settings and memory, so you may have to run through some of the initial setup steps again after this.Let me know the results.Nathan
Customer: replied 1 year ago.
had already tried, no change