How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1202
Experience:  Have been in the business 25+ yrs., down to component level.
Type Your Home Theater-Stereo Question Here...
Louie is online now
A new question is answered every 9 seconds

4311ci just stopped working. No lights no anything. Sounds

Customer Question

4311ci just stopped working. No lights no anything. Sounds like power supplies me. Your thoughts for?
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Jack replied 1 year ago.
Hi , I`m Jack If it is completely dead at this point then yes the power supply would be the first suspect but the standby supply , not the main or at least not yet .Did you pull up the cover to investigate ?
Expert:  Jack replied 1 year ago.
First thing to check would be the fuses of course , they usually can be inspected visually
Expert:  Jack replied 1 year ago.
Did it quit while playing or would not come on today ?
Expert:  Jack replied 1 year ago.
you don`t seem t be available right now so I`ll check on you later .
Customer: replied 1 year ago.
I did pull the cover and nothing. Bunking%'. I inspected all fuses and all appear to be working they are all slow blow
Customer: replied 1 year ago.
What now?
Customer: replied 1 year ago.
BTW where are you located?
Customer: replied 1 year ago.
It was running when it shut off. I did not see it shut down but one moment up next off.
Customer: replied 1 year ago.
Whatever the charges so far forvtgis call?
Customer: replied 1 year ago.
Anyone there?
Customer: replied 1 year ago.
I am ready. Respond or I will disconnect and dispute charges. Not fair to charge to be on standby.
Customer: replied 1 year ago.
Can you help any longer?
Expert:  Jack replied 1 year ago.
Sorry but i will have to opt out , was ready earlier but you were not replying .You don`t have to do anything , your question will be reposted for other techs. to see and jump in.DO NOT rate or it will hinder the repost .
Customer: replied 1 year ago.
No. Why wasn't transferred and more charged build up.
Expert:  Aric replied 1 year ago.
Hello and sorry you're having problems. Jack is no longer involved in the question, but I will be glad to help you. Reply back if you need further help please.