How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask ITPeter Your Own Question
ITPeter, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 18137
Experience:  Electronic Engineer
Type Your Home Theater-Stereo Question Here...
ITPeter is online now
A new question is answered every 9 seconds

I was just given a gift of a Bang and Olufsen beogram 1800

Customer Question

I was just given a gift of a Bang and Olufsen beogram 1800 turntable. I wired it to my amp, put a record on and hit the play button. The tonearm cued up properly laid the needle on the first track of the record and started playing. All was well with the world. Then I tarted having issues with the tonearm. I would hit the play button and the tonearm would move over to the first track, descend to the starting grove and then skip off the record dropping the needle onto the deck next to the record. It was intermittent at first, but now it happens every time I hit play. Any advice?
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Steve G. replied 1 year ago.
Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way. I need to gather some more information from you in order to help. Would you say that the arm is coming down too close to the edge of the record and then slipping off? There is an adjustment we can make to bring the arm down a little further in.Let me know. Steve
Customer: replied 1 year ago.
i dont think so but will check tomorrow when i have access to the turntable. it seems to make a sharp jump to the side
Expert:  Steve G. replied 1 year ago.
Ok. I'm going to provide a link to the service manual. You can download it. In it are adjustments for how far in the arm comes down. Play with the adjustments and let me know how you get on.I'll be around for most of tomorrow.You can download the manual from THIS PAGE. I'll be here.Steve
Customer: replied 1 year ago.
I had already downloaded both the owner's and service manuals prior to contacting you. I had already adjusted the tonearm "float"/weight adjustments to no avail. The needle makes firm contact with the record. I am very hesitant to just start making other adjustments willy nilly for fear of introducing more problems than I have.
Expert:  Steve G. replied 1 year ago.
Ok, I was not aware that you had made those adjustments.That's all I have I'm afraid.I am going to opt out of this question which will allow other B&O experts to chime in. Hold on.
Expert:  Freddy M. replied 1 year ago.
Hi my name is***** am sorry to hear you are having this problem. Have you tried changing the needle/stylus itself yet?
Customer: replied 1 year ago.
No. A B&O needle is at least a $400 investment and it seems a bit steep to pay as a troubleshooting step before exhausting other options. It was working fine for about 30 minutes after turning things on then it went south. Another step that I just did was to manually prop up the whole unit at about a 30 degree angle to encourage the stylus in the direction of the center of the turntable. When I hit Play, the needle cued over the first track, lowered and then moved outward (against the gravity that the 30 degree angle caused) and dropped off the edge of the record and down onto the base of the unit. I seems it is a mechanical action causing the tonearm to move off the record.
Expert:  Freddy M. replied 1 year ago.
I apologize but I need to opt out and open this to all experts.
Customer: replied 1 year ago.
Expert:  ITPeter replied 1 year ago.
Hi Pat,Has the deck been serviced recently?A buildup of old hardened grease on the mechanism can cause the movements to behave peculiarly. Any old hard grease will need to be removed and replaced with soft fresh grease.
Customer: replied 1 year ago.
Thanks - I'll give it a go... it will take a little while as I will have to dissemble the unit to check.
Expert:  ITPeter replied 1 year ago.
No problem, take your time and you can reply back here at any time...Pete.
Expert:  ITPeter replied 1 year ago.
Hi, just checking in on your question. How did things work out for you?