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Russell H.
Russell H., Service Tech
Category: Home Theater-Stereo
Satisfied Customers: 10782
Experience:  8+ years of professional experience
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Dcm 440 was working but had a disk stuck in the back. After

Customer Question

dcm 440 was working but had a disk stuck in the back. After i rmoved the disk it is not working-playing will not open correctly either
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Home Theater Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I just did
JA: Anything else I can tell the Home Theater Technician before I connect you two?
Customer: I don't have a home theater are you a bot ?
JA: I'm an assistant to the Home Theater Technician. I work with them to help customers like you.
Customer: that don't have a home theater?
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Home Theater Technician about your situation and connect you two.
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question. I know that you have a Denon disc player and disc changer, not a home theater, that you are asking about. If you used any amount of force, removing the stuck disc, that may have jammed up the mechanism of the disc changer. (And/or, the disc changer may have had something wrong with it even before then, if a disc got stuck in it.) Give me a little more detail about the disc being stuck, how it seemed to happen, and how you got it out, and I will perhaps be able to offer more of an answer than that.