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Richard, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 38526
Experience:  Over 20 years fixing Electronically devices
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The top loading CD Bose wave radio will come on at the alarm

Customer Question

The top loading CD Bose wave radio will come on at the alarm set time but no sound. I have it set to play a CD It will manually play CDs but does not start out softly.
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the unit (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the player, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
This is not what I expected. I wish to get my money back please.
Customer: replied 1 year ago.
I had already tried this. Bose gave me this advice for free.
Expert:  Richard replied 1 year ago.

ok, please contact customer service for a refund

Customer: replied 1 year ago.
How do I contact them this is a complicated website.
Expert:  Richard replied 1 year ago.

you can email them on***@******.***

Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 1 year ago.

I cannot call you if your wishing for a refund Judy