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Michael, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 9556
Experience:  I have worked with home theater systems for over 20 years.
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I have sound in the front speakers but no sound in the

Customer Question

I have sound in the front speakers but no sound in the center , sub woofer and the two small surround speakers
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Aric replied 1 year ago.

Make and Model of receiver please.

Customer: replied 1 year ago.
Harman Kardon AVR35 Audio/Video Receiver
Expert:  Aric replied 1 year ago.

Thanks for the reply.

This could be caused by a few possible things- the Input to the receiver (meaning you're using stereo RCA cables which will only output form the left and right front by nature), or a setting that was changed.

Can you please reply back with the following so we can sort this?

1) Were all channels working previously, or is this the first time setup?

2) What "sources" do you have connected (for example TV, cable box, DVD, etc.)?

3) What type of cabling is being used (RCA red and white, Optical, etc.)?

Customer: replied 1 year ago.
1) it is not the first set-up and all the channels working previously. The only change from previous set-up. I have had two CD players. One old and one new. My son suggested that I get rid of the old one. So we got rid of the old one and transferred the cabling to the new one which is very cheepo. Just a very simple CD player.
In my mind this change caused the problem. Not sure though, just guessing.
2) TV, DVD/CD, tape player, record player, VCR
3) I am from the old generation!!! The simple cables red and yellow or white. The tec hnician who was here told me that he used the optical and another cabling with a red light at the end.
Expert:  Aric replied 1 year ago.

Okay the cable with the light at the end IS optical. That is decoded in surround sound. In general RCA cables are not. SO let me ask you this- IF you switch over to the TV INPUT- is the sound STILL only in those left and right channels please?

Customer: replied 1 year ago.
Don't know how to do what you asking me to do. Give me your phone number so the technician can call you tomorrow. Otherwise I'll ask him to come here tomorrow at 6PM . So send me an email around 6PM to which we can reply then you both talk on the phone.
Customer: replied 1 year ago.
Are in agreement with my proposal? Kindly let me know by email
Expert:  Aric replied 1 year ago.

I'm sorry, but I will need to opt out of the question at this point. It is now open for other experts to view and assist.

Expert:  Louie replied 1 year ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, have you considered / tried a RESET of the AVR35.

Expert:  Michael replied 1 year ago.

Hi, good morning, i tried to call you but got no answer?

I will keep trying to reach you today to help you resolve your issue;-)


Have a great day!
Tech Michael

Customer: replied 1 year ago.
March 8th Call me(###) ###-####between 05.30 and 6.00 PM My technician will be here so you talk technician to technician instead of me that I'm from another generation
Have a nice day
Customer: replied 1 year ago.
Please confirm
Expert:  Michael replied 1 year ago.

Hi I will call you this evening between 5:30 and 6pm ;-)

Expert:  Michael replied 1 year ago.

Thank you, ***** ***** yesterday and again this morning.

But I will call at your time I am Eastern Standard time, what time zone are you in?

Tech Michael

Customer: replied 1 year ago.
try again please
Customer: replied 1 year ago.
P L E A S E !!!!!!!!!
Customer: replied 1 year ago.
michael please. This is not acceptable. We said 5.30 to 6.00 PM
Now it is 6.15 eastern time. Please call(###) ###-####
Customer: replied 1 year ago.
are you going to call us??? Please answer now because the technician has to leave
Expert:  Michael replied 1 year ago.

Hi I tried to call many times, but the system was down;-(

I am here all day today in case I can still assist you with this issue.

I apologize for the system issue, I think it was a line down or something out there?

You can call me if you like:(###) ###-####/p>

Thank you for your patience.

Tech Michael

Customer: replied 1 year ago.
I'm astonished. Two people waiting for your phone call. And you did not call.
I do not need your services any longer. Kindly pay me back any monies you charged my credit card.
Extremely disappointed
Expert:  Michael replied 1 year ago.

Hi, I have been trying to call but got no answer only a machine, which I assume was yours, I left my phone # ***** your answering machine this morning when i saw your request for assistance.

Thank you

Tech Michael

Expert:  Michael replied 1 year ago.

I will send this to Customer service for refund processing ;-)

Thank you and have a great day!

Tech Michael