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I have my new VSX-530 -k hooked up to speakers and I have no…

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I have my new VSX-530...
I have my new VSX-530 -k hooked up to speakers and I have no audio out put?
Submitted: 2 years ago.Category: Home Theater-Stereo
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Answered in 5 minutes by:
2/28/2016
Technician: Aric, Engineer replied 2 years ago
Aric
Aric, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 47,805
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hello and sorry you're having problems.

Offhand, please try a different source on the Pioneer (such as the built in FM tuner) and let me know if there is still no sound.

This way we can determine if the receiver itself, or the "Source" (cable/SAT box, DVD, TV, HDMI cable, etc.) is the root cause of the problem.

Also try unplugging the receiver from power for 10 seconds and plugging it back in, then checking the other sources.

Let me know what you find and we can proceed.

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Customer reply replied 2 years ago
We are just using the fm receiver by itself with no other input sources. It was working for about 2 minutes and quit.
Technician: Aric, Engineer replied 2 years ago

Thank you for the reply. Please remove the AC plug from the wall for 10 seconds and plug it back in. Turn on the receiver and then chec for sound on several stations. Let me know what happens.

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Technician: Aric, Engineer replied 2 years ago

If that does not work, then unplug the receiver from power, and check the speaker wire connections. Make sure no bare strands of wire are touching adjacent wires, or the back chassis of the receiver itself (the metal).

Once that's done, check for sound and the next step would be to proceed with a "Resetting the Main Unit" as outlined on page 35 of the Pioneer's Manual below:

https://www.pioneerelectronics.com/StaticFiles/Manuals/Home/VSX-530-K_OperatingInstructions060115.pdf

Feel free to reply back if you need more help, or want to reply back with more details. It does not cost you anything more to reply back once you've rated. Please do rate me positively (at least 3 STARS) and I will continue with you until this is sorted. The positive rating ensures I am credited for my work.

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Technician: Aric, Engineer replied 2 years ago

Do you need further assistance with this please?

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Customer reply replied 2 years ago
Will the cables next.
Technician: Aric, Engineer replied 2 years ago

Okay, not sure what you've done thus far. Did you do the Reset in the instructions on page 35?

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Technician: Aric, Engineer replied 2 years ago

Okay, that doesn't look good offhand since that reset puts the Pioneer back to factory defaults. That said, it's looking like you have a premature fault in the Pioneer, and I would suggest returning it for an exchange. It's not common, but something we do see from time to time.

The steps I posted above are the only things you can try on a user level, so if the issue goes beyond that, you're looking at a hardware failure.

Feel free to reply back if you need more help, or want to reply back with more details. It does not cost you anything more to reply back once you've rated. Please do rate me positively (at least 3 STARS) and I will continue with you until this is sorted. The positive rating ensures I am credited for my work.

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Technician: Aric, Engineer replied 2 years ago

Also, of course, check the antenna, as the receiver will MUTE when the antenna becomes disconnected. Let me know what happens please.

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Customer reply replied 2 years ago
We will after lunch
Technician: Aric, Engineer replied 2 years ago

Okay sounds good.

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Technician: Aric, Engineer replied 2 years ago

Did you need further assistance with this?

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