Home Theater Questions? Ask a Technician for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Robin.
Does this happen regardless of input/source?
Can you bring up the menu at all?
Do sound and audio continue to pass, or is it entirely unresponsive other than appearing to be powered on?
Thank you for confirming, Robin.
This indicates that the processor is locking up, which is fairly common in these onkyos.
Have you ever updated the firmware, and if so when was it last done?
Okay that will be our first step here.
Do not attempt to do this over the network, it would likely fail and cause permanent damage.
Update instructions: http://bit.ly/1Q5EtQaUpdate file: http://bit.ly/1Q5EsLZ
Basically you're downloading the above file to your computer, copying to a usb memory stick and transferring to the receiver
Were you able to update, Robin?