Home Theater Questions? Ask a Technician for Answers ASAP
Hello, my name is Rusty. While I work on this question, did the subwoofer make noise during the Denon set up?
Ok, and where do you have it connected now? Are your components connected with red/white RCA cables?
Where do you have it plugged in? Subwoofer pre out?
I also need to know if you're using RCA cables or optical cables for your components.
Well that solves the analog "problem", it's actually not a problem at all. You are connected with analog cables, so you are using the analog signal.
For the sub, plug it into the front L pre out. Be sure you're not connected to ext in. Tell me if you're getting any signal from the front L output.
Sorry, I was looking at a similar model with pre outs. The subwoofer output is black, at the top center of the back.
The fact that you heard a pop when you plugged it in concerns me. That's not supposed to happen unless you touch the center pin to the outer shield. I think you may have a bad subwoofer output.
Go to your setup menu, and go to speaker setup. Set your front speakers to small, and make sure subwoofer is set to yes. Tell me if you find anything.
It doesn't matter which end made the sound, when the last connector goes on, that's continuity. I think your subwoofer port may be dead. Let's try a reset.
Hold speaker A and speaker B, then turn the power on. When the display starts flashing, release the buttons. Tell me if that makes any difference.
Hi, sorry for the delay. The crossover freq is just the point where it adjusts how much high end goes to the sub. SW +15 means that it's 15 notches of volume above 0. Subwoofer mode may have a positive affect, switch between Norm and +main, and see if either gives you sub.
If you're not getting sub on the setup test tones, then your subwoofer port is out. You can connect it to your cable box, click here. This will split the one RCA into two, so you can feed your cbl input, as well as the sub.
I just thought of something... Plug your cable box into your SW EXT IN. Plug the white one in. Does that make your sub work?
The signal comes from your cable box, that is the reason.
Connect the output of your cable box to SW EXT IN, and your sub to the sub output on your receiver, and tell me if your sub works.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Alex.
If you don't mind putting a few more moments into this, I believe there is another option that may help you here.
Go into your denon settings under manual setup/speaker setup, and set the front left/right speakers to be SMALL instead of Large.