Home Theater Questions? Ask a Technician for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
When you say you switch back to tv, do you mean a cable/satellite box, or apps on the tv? How is the tv connected currently?
I understand that, but when you are switching to "TV" input mode, what is the source device for that?
If you're only using the hdmi connection and nothing else from the tv (such as optical) then the issue is a hdcp connection issue, the tv isn't recognizing the denon.Go into the tv setup and make sure hdmi control (cec, anynet, etc) is turned on, and under the audio make sure the internal speakers are turned off or set to external/theater
Well you need to have the proper settings on the tv menu for it to know to output signal to the denon
Because the stick is connected directly to the denon.
The call is an additional fee, if you don't want that then we would continue here.
I've asked 3 times now: what is the source of the tv content.
If you are not able to supply complete details to me, then I cannot provide you with accurate instructions to resolve the issue.
I am not asking about the cord from the receiver to the tv.
I am asking you what is the source of the content when you are watching "tv". Do you use an antenna? Cable/satellite box? Apps on a smart tv?
Perhaps I'm misunderstanding you - your original question is phased such that the fire tv works fine (audio/video both), but when you go to "tv" then you get a picture with no sound. Is that correct? If so, what are you watching when you refer to "tv"?
Yes that is what I've been trying to find out.
Where is that connected?
Okay, that is an important distinction from what you were eluding to previously.
With that type of connection, you wouldn't be putting the denon on the tv input mode you'd be putting it on cbl/sat typically.
If you have hdmi from the box to the denon (presumably connected to hdmi3 on denon), then you should be setting the denon to the cbl/sat mode NOT to tv mode.
So where is the satellite box connected then?
Okay good, now we're actually getting somewhere.
You need to use the input mode button on the denon remote (while set to TV as the source) and get it to the OPTICAL input mode (not hdmi).
Is there a reason though that you aren't using the hdmi connection for the cable box?
And that is correct, but exit out of the menu, set to TV mode, then on the back side of the denon remote press the INPUT MODE button until you see opt/dig in the display
It should be set on DIG. If you have it on hdmi, or auto, it isn't going to work.
Because I have no way of knowing what you changed, either purposely or inadvertently, when you set up the fire stick.
Have you rechecked the connections? Are you certain you didn't disconnect the optical cable when you set the fire stick up?
Tell me everything you see on the front panel of the receiver, when in tv mode
I understand all of that, and I'm trying to help you get the audio back, but again I rely on you to provide complete and accurate information to do so.
Again, please tell me everything you see on the front panel of the denon, when in tv mode.
Okay, so having it on the stereo mode may be the issue.
There is no "dolby" button, so I'm not sure exactly what you pushed, but try hitting the STANDARD button (behind the door on the front of the denon, top right corner) and see if that changes anything.
TV, if that is where you've had it connected previously.
You still would need to be on the tv input mode if that is where your audio is connected. If it was getting a signal (and you may have to test multiple surround modes such as the game or cinema ones) then those speaker indicators would come on as well.
Well coax is not the same as optical.
I'm sorry but we are not communicating effectively here and I'm getting to much conflicting information to be able to assist you.
I'll need to opt out at this point, which opens the question up to other experts. They'll be able to see our prior conversation. Do not rate or reply back, as either will return you to me and prevent someone else from helping. Best of luck to you.
Hi there, I’m Scott, I have owned a home theater installation business for 10 years now. I see you’re asking about a home electronics issue – I think I can help you, as I have over 20 years of experience in this area and have spent much time troubleshooting similar systems.
I looked back on the previous emails regarding your issues. Are you still trying to resolve this, or have you found the solution.
If you would like to continue working with this, can you list all of the cables that come from the Direct TV box, and where they go and what that port is labled?
Also, I see references to TV and DVR. What input have you traditionally been putting the receiver on when watching "TV" or the direct TV box?