Home Theater-Stereo

Home theater questions? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

A denon avr3310ci sound issue, I installed an amazon fire…

Customer Question
Hi, a denon avr3310ci...

Hi, a denon avr3310ci sound issue

Technician's Assistant: Thanks. Can you give me any more details about your issue?

I installed an amazon fire stick into PS3 hDMI port which worked fine but when I switch back to TV I only get video but no sound

Submitted: 2 years ago.Category: Home Theater-Stereo
Show More
Show Less
Ask Your Own Home Theater-Stereo Question
Answered in 38 minutes by:
2/16/2016
Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 31,418
Experience: Custom home theater installer. Authorized dealer top brands
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

When you say you switch back to tv, do you mean a cable/satellite box, or apps on the tv? How is the tv connected currently?

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 years ago
Everything is hooked up to the receiver, I use my remote control to access the receiver menu to switch between using fire stick or to watch TV
Technician: Nathan, Engineer replied 2 years ago

I understand that, but when you are switching to "TV" input mode, what is the source device for that?

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 years ago
The fire stick is HDMI5 and the TV is HDMI monitor, it doesn't have a number assigned to it, it just says monitor
Customer reply replied 2 years ago
When the fire stick is in use the display on the receiver shows that speakers are in use. When I switch to TV, the speakers are not shown. The speakers are not assigned when in TV mode.
Technician: Nathan, Engineer replied 2 years ago

If you're only using the hdmi connection and nothing else from the tv (such as optical) then the issue is a hdcp connection issue, the tv isn't recognizing the denon.
Go into the tv setup and make sure hdmi control (cec, anynet, etc) is turned on, and under the audio make sure the internal speakers are turned off or set to external/theater

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 years ago
even though the only thing I have connected from the TV is an HDMI cord, I still have to go through the TV menue?
Technician: Nathan, Engineer replied 2 years ago

Well you need to have the proper settings on the tv menu for it to know to output signal to the denon

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 years ago
Why is the TV working with the fire stick
Technician: Nathan, Engineer replied 2 years ago

Because the stick is connected directly to the denon.

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 years ago
Ok, I have find the remote for the tv to access the TV menu
Technician: Nathan, Engineer replied 2 years ago

ok

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 years ago
Trying to make changes, but I don't have any speakers that are hooked up to the TV
Customer reply replied 2 years ago
What does the TV have to do with sound?
Customer reply replied 2 years ago
There are no such settings on the TV menu, under sound it doesn't give an option to turn off sound. The hdmi setting only says auto, and color 1,2,and 3.
Technician: Nathan, Engineer replied 2 years ago
When you watch tv what is the source of the content?
Did this work through the Denon previously via the same connections?
Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 years ago
Fyi, when I first installed the fire stick it said something about it would not work unless the Dolby Plus was turned off. When I installed it I pressed the dolby on the remote and the fire stick worked.
Customer reply replied 2 years ago
I'm not gonna pay $18.00 to talk, if you call me then I will talk, as long as there is no charge to me
Technician: Nathan, Engineer replied 2 years ago

The call is an additional fee, if you don't want that then we would continue here.

I've asked 3 times now: what is the source of the tv content.

If you are not able to supply complete details to me, then I cannot provide you with accurate instructions to resolve the issue.

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 years ago
Nothing changed as far as the hdmi connection from the receiver to the TV, the only change to the receiver was when I installed the fire stick I removed the PS3 hdmi cable and installed the fire stick in its place, that's it. NO changes were made to the hdmi cable that connects the receiver to the TV
Technician: Nathan, Engineer replied 2 years ago

I am not asking about the cord from the receiver to the tv.

I am asking you what is the source of the content when you are watching "tv". Do you use an antenna? Cable/satellite box? Apps on a smart tv?

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 years ago
Nothing changed as far as the hdmi connection from the receiver to the TV, the only change to the receiver was when I installed the fire stick I removed the PS3 hdmi cable and installed the fire stick in its place, that's it. NO changes were made to the hdmi cable that connects the receiver to the TV . Please explain your question in a different way
Technician: Nathan, Engineer replied 2 years ago

Perhaps I'm misunderstanding you - your original question is phased such that the fire tv works fine (audio/video both), but when you go to "tv" then you get a picture with no sound. Is that correct? If so, what are you watching when you refer to "tv"?

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 years ago
I have direct TV if that is the source you are referring to.
Technician: Nathan, Engineer replied 2 years ago

Yes that is what I've been trying to find out.

Where is that connected?

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 years ago
To the receiver
Technician: Nathan, Engineer replied 2 years ago

Okay, that is an important distinction from what you were eluding to previously.

With that type of connection, you wouldn't be putting the denon on the tv input mode you'd be putting it on cbl/sat typically.

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 years ago
Are taking about the cable from the cable box or the hdmi cable
Technician: Nathan, Engineer replied 2 years ago

If you have hdmi from the box to the denon (presumably connected to hdmi3 on denon), then you should be setting the denon to the cbl/sat mode NOT to tv mode.

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 years ago
That's not the way is set up, there is no hdmi cable in the cable/sat hdmi port. I have had this setup since 2010 with no issues until the fire stick was installed
Customer reply replied 2 years ago
The hdmi port that the TV uses is Monitor
Technician: Nathan, Engineer replied 2 years ago

So where is the satellite box connected then?

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 years ago
There is a digital audio plug and three plugs from the cable box called component out going good to the receiver ports called Dr R 3
Technician: Nathan, Engineer replied 2 years ago

Okay good, now we're actually getting somewhere.

You need to use the input mode button on the denon remote (while set to TV as the source) and get it to the OPTICAL input mode (not hdmi).

Is there a reason though that you aren't using the hdmi connection for the cable box?

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 years ago
While in TV source it is set to opt 1
Customer reply replied 2 years ago
I didn't set this up an installer did back in 2010
Technician: Nathan, Engineer replied 2 years ago
Do you actually see opt or dig on the front panel while in tv mode?
Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 years ago
I just plugged in a home cable that I have into the cable box to the receivers cable hdmi and it gave me an error message. It says "your TV does not support this program content protection replacing the tvs hdmi cable with component cables will allow you to view the program
Customer reply replied 2 years ago
I only can see opt or dig while using remote to access the menu
Customer reply replied 2 years ago
While in the TV input setup under digital it says opt 3
Technician: Nathan, Engineer replied 2 years ago

And that is correct, but exit out of the menu, set to TV mode, then on the back side of the denon remote press the INPUT MODE button until you see opt/dig in the display

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 years ago
What should it be set at?
Technician: Nathan, Engineer replied 2 years ago

It should be set on DIG. If you have it on hdmi, or auto, it isn't going to work.

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 years ago
OK got that set but still no sound. I don't understand why I did all that when none of those settings where changed in the first place
Technician: Nathan, Engineer replied 2 years ago

Because I have no way of knowing what you changed, either purposely or inadvertently, when you set up the fire stick.

Have you rechecked the connections? Are you certain you didn't disconnect the optical cable when you set the fire stick up?

Ask Your Own Home Theater-Stereo Question
Technician: Nathan, Engineer replied 2 years ago

Tell me everything you see on the front panel of the receiver, when in tv mode

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 years ago
The only hardware change i made was replacing where i had the PS3 cable in the receiver, and plugging in the fire stick in its place. The other change was when the fire stick gave a message saying something about Dolby Plus, so i pressed the Dolby button remote and the fire stick worked fine...Direct TV content is not channeling throgh the receiver and out to speakers.
Technician: Nathan, Engineer replied 2 years ago

I understand all of that, and I'm trying to help you get the audio back, but again I rely on you to provide complete and accurate information to do so.

Again, please tell me everything you see on the front panel of the denon, when in tv mode.

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 years ago
In very small print in says DIG, then in bigger print below that TV STEREO, audyssey,mult EQ, dynamic EQ then FL and FR
Technician: Nathan, Engineer replied 2 years ago

Okay, so having it on the stereo mode may be the issue.

There is no "dolby" button, so I'm not sure exactly what you pushed, but try hitting the STANDARD button (behind the door on the front of the denon, top right corner) and see if that changes anything.

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 years ago
Should I be in TV mode or dvr
Technician: Nathan, Engineer replied 2 years ago

TV, if that is where you've had it connected previously.

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 years ago
Dvr is where the video comes through. I tried pressing the standard button and that didn't work..
I notice when Im using the fire stick fire, the front of the display will show what speakers are being used, but when I switch to TV mode which is actually in the dvr setting then those speakers dispear because they are not being used.
Technician: Nathan, Engineer replied 2 years ago

You still would need to be on the tv input mode if that is where your audio is connected. If it was getting a signal (and you may have to test multiple surround modes such as the game or cinema ones) then those speaker indicators would come on as well.

Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 years ago
There are the smaller plugs that are coming from the cable box (don't know what they are called) into the receiver In the DVR section then there's the coax cable coming from the cable box to the receiver, I'm sure that's where the sound is coming from
Technician: Nathan, Engineer replied 2 years ago

Well coax is not the same as optical.

I'm sorry but we are not communicating effectively here and I'm getting to much conflicting information to be able to assist you.

I'll need to opt out at this point, which opens the question up to other experts. They'll be able to see our prior conversation. Do not rate or reply back, as either will return you to me and prevent someone else from helping. Best of luck to you.

Ask Your Own Home Theater-Stereo Question
Technician: John Peeler,
 replied 2 years ago
John Peeler
Category: Home Theater-Stereo
Satisfied Customers: 12
Experience: Owner/President at Sight and Sound Home Theater
Verified

Hi there, I’m Scott, I have owned a home theater installation business for 10 years now. I see you’re asking about a home electronics issue – I think I can help you, as I have over 20 years of experience in this area and have spent much time troubleshooting similar systems.

I looked back on the previous emails regarding your issues. Are you still trying to resolve this, or have you found the solution.

If you would like to continue working with this, can you list all of the cables that come from the Direct TV box, and where they go and what that port is labled?

Also, I see references to TV and DVR. What input have you traditionally been putting the receiver on when watching "TV" or the direct TV box?

Ask Your Own Home Theater-Stereo Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John Peeler Your Own Question
John Peeler
John Peeler
John Peeler
Category: Home Theater-Stereo
Satisfied Customers: 12
12 Satisfied Customers
Experience: Owner/President at Sight and Sound Home Theater

John Peeler is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

1,313 satisfied customers

Have been in the business 25+ yrs., down to component level.

LOAJ3256

LOAJ3256

Technician

497 satisfied customers

35 years in Home Theater and Systems Integrator, Senior

Federico

Federico

Licenciate

44 satisfied customers

Home Theater and Automation systems integrator.

HomeTheatreGuru

HomeTheatreGuru

Engineer

31 satisfied customers

Home Theatre, home automation and related wiring, commercial A/V systems

Rod

Rod

Engineer

27 satisfied customers

40+ Years of Electronic Repair and Installations.

Neil

Neil

Engineer

23 satisfied customers

Electronics engineer with 25 years of experience.

glenemoore

glenemoore

Customer Service

19 satisfied customers

Experienced in audio/video systems and design

< Previous | Next >

Related Home Theater-Stereo Questions
Panasonic SA-BT228 plays dvd's just fine, sound and all, but
Panasonic SA-BT228 plays dvd's just fine, sound and all, but refuses to play sound from streaming video on TV connected to Amazon Fire Stick. How do I get the sound from the streaming video to play ov… read more
Nathan
Nathan
Engineer
31,418 satisfied customers
I have the denom avr x2400h and I have it hooked up to my
Hello , I have the denom avr x2400h and I have it hooked up to my samsung 65 smart tv , my issue is I have no sound from the stereo when I switch to spotify and Netflix . Only sound when on regular ca… read more
Nathan
Nathan
Engineer
31,418 satisfied customers
I have amazon fire stick tv connected to hdmi 2, how do I
I have amazon fire stick tv connected to hdmi 2, how do I get the sound to my denim Avril 884 … read more
Nathan
Nathan
Engineer
31,418 satisfied customers
I have a Denon AVR-S720W with 2 damaged hdmi inputs, after 2
I have a Denon AVR-S720W with 2 damaged hdmi inputs, after 2 separate incidents of heavy thunderstorms. I have a TV set working fine no problem, an Apple TV and an Amazon Fire, all ports working fine,… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have a Bose Home Theater surround system and an LG 65 inch
I have a Bose Home Theater surround system and an LG 65 inch TV. I have optical cable going from the Bose to the DIRECTV box to play sound for the TV and DVD player. I do I get my AMAZON fire stick to… read more
DJAVS
DJAVS
I am trying to use a game input for video, I expected to
I am trying to use a game input for video, I expected to simply plug in the HDMI cable and it would work … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Trying to connect Amazon firestick to Denon 3806 receiver.
Trying to hook amazon fire stick up to Denon 3806 receiver. i have a Runco dlp projector. Everything except cable is hooked up with component.… read more
Nathan
Nathan
Engineer
31,418 satisfied customers
I have a Samsung UN65JU7500 tv & a Denon AVR-S710W receiver
Hi, I have a Samsung UN65JU7500 tv & a Denon AVR-S710W receiver & am using 7 speakers + 2 subwoofers. The speaker setup is done. The tv picture is on but there is no sound from the speakers. When I di… read more
Louie
Louie
Technician
Associate Degree
1,313 satisfied customers
We have a Denon AVR-1513 surround receiver and need to
We have a Denon AVR-1513 surround receiver and need to connect to 1-Sharp AQUOS Quartron 70" LC tv 2- Direct tv console 3-X-box one=console 4-Sony BDP-S6500 3D bd/dvd player 5-Sony PS3 console What do… read more
Nathan
Nathan
Engineer
31,418 satisfied customers
I have a denon avr 1513 receiver and a new smart TV, a
I have a denon avr 1513 receiver and a new smart TV, a panasonic st50, two years old. I have the receiver hooked into the tv's hdmi arc port, but I cannot get sound from the tv to the receiver. The au… read more
Nathan
Nathan
Engineer
31,418 satisfied customers
Netflix and amazon prime don't play thru the surround sound??
netflix and amazon prime don't play thru the surround sound?? I've tried CBL/Sat, TV Audio, media player...etc. Nothing works!… read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
hi, I have this receiver Denon 120Wx7 Receiver AVR3310CI and
hi, I have this receiver Denon 120Wx7 Receiver AVR3310CI and a Logitech 900 universal remote. I am trying to connect the Amazon Fire TV stick to the receiver so I can use my sound system and not just … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have a model AVR-3808CI receiver. I am connecting my DVD
I have a model AVR-3808CI receiver. I am connecting my DVD player via HDMI. I can get video and audio to my TV with Audio set to "TV". If I switch Audio to "AMP", Video remains but I get no audio thro… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a denon AVR 1610, and suddenly I have no sound for cds
I have a denon AVR 1610, and suddenly I have no sound for cd's or dvd's. It worked fine for two years, but not now. I also have my plasma tv and roku passing through this receiver, and the sound is fi… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I hav a Denon AVR 791 which suddenly stopped audio when streaming
I hav a Denon AVR 791 which suddenly stopped audio when streaming movies from Netflix, Amazon. We also have a Sony PS3 connected and it will not produce audio in DVR format or video streaming. In fact… read more
Rob
Rob
Vocational, Technical or Trade Scho
420 satisfied customers
I am getting sound but no video. Im not sure what happened.
I am getting sound but no video. I'm not sure what happened. Maybe a kid switched plugs or cable tech. It was working and now it is not. I can walk you through where connections are or you can ask me … read more
Steve
Steve
Chief Engineer
9 satisfied customers
Hi there, trying for ages to get my ps3 slim to work with
Hi there, trying for ages to get my ps3 slim to work with my onkyo 515 av, but no picture or sound. Plugged into game hdmi,… read more
Nathan
Nathan
Engineer
31,418 satisfied customers
my speakers will not work when my denon avr 1508 is in tv/cable
my speakers will not work when my denon avr 1508 is in tv/cable mode. speakers work fine when in fm tuner mode and w/ ps3. all controlled w/ a logitech harmony 890. housekeeper just dusted our av cabi… read more
Nathan
Nathan
Engineer
31,418 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x