Home Theater-Stereo

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yamaha home theatre RX-V 671...
Choose an Expert and type your question here...i have a yamaha home theatre RX-V 671 and it does not produce any sound
Submitted: 2 years ago.Category: Home Theater-Stereo
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Answered in 4 hours by:
2/7/2016
Technician: Russell H., Service Tech replied 2 years ago
Russell H.
Russell H., Service Tech
Category: Home Theater-Stereo
Satisfied Customers: 12,934
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

First, check the connections to your speakers.

Second, check the speaker selector switches.

Third, let me know how old he RX-V 671 is, please.

General advice includes the question as to whether you have an HDMI cable as part of the hookup. If so, and if it was cheaply made, then it may have failed - esp. if sound isn't getting through but video is.

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Customer reply replied 2 years ago
I have all the connection in place.
The AV receiver was bought in 2011. It is less than five years old from the date of purchase.
Technician: Russell H., Service Tech replied 2 years ago

Is an HDMI cable part of the hookup? if so, what two devices does it connect?

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Customer reply replied 2 years ago
The HDMI is connected to the TV. It is also not producing any sound.
Technician: Russell H., Service Tech replied 2 years ago

Thanks for responding.

What other 'sound paths' are there through the home theatre, aside from the HDMI cable to the TV?

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Customer reply replied 2 years ago
There is the cable that goes to the sub-woofer.
Technician: Russell H., Service Tech replied 2 years ago

OK. Disconnect the HDMI cable, please, then turn On and try the home theatre again. Try several sound sources, all with subwoofer sound and subwoofer not disabled / enabled.

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Customer reply replied 2 years ago
Hi,
It appears that the problem is with the sound board, because it has already been tested by technicians. What need to know is whether the sound board needs to be replace and from where could i get the replacement board.
Technician: Russell H., Service Tech replied 2 years ago

Let me ask for clarification:

- what part # ***** ***** sound board you are referencing?

- and, if the sound board is where the problem is, then is there no problem elsewhere at all? (I mean: has the 'problem is not elsewhere' been proved by technicians? or was a problem found in the sound board but it might be elsewhere too?)

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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