Home Theater Questions? Ask a Technician for Answers ASAP
Hi there and welcome Bonnie.
Most common cause is that the lens are dirty.
If you do not have a cleaning disk, you can get one here
run the clean and it should then allow the player to run again.
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.