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I have a SONY CDP CX-400 where the turntable/carousel seems…

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I have a SONY CDP...
I have a SONY CDP CX-400 where the turntable/carousel seems to have come unseated/unbalanced. It will spin, raggedly, but won't load or play a CD. Thoughts?
Submitted: 2 years ago.Category: Home Theater-Stereo
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Answered in 2 hours by:
2/1/2016
Technician: Louie, Technician replied 2 years ago
Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1,314
Experience: Have been in the business 25+ yrs., down to component level.
Verified

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, the described symptom almost always is an internal hardware issue. As it is mechanical, the diagnosis would rely mostly on visual inspection.

Would an illustrated repair/Service Manual in electronic form serve your purpose then?

There would be a token fee for this manual. Of particular interest would be the exploded parts diagram to serve as reference on the dis-assembly, parts checking and re-assembly.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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