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I have an older pair of qc15 headphones and left side no…

Customer Question
I have an older pair...
I have an older pair of qc15 headphones and left side no longer audible.. what to do next?
Submitted: 2 years ago.Category: Home Theater-Stereo
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Answered in 5 minutes by:
1/20/2016
Technician: Michael, Customer Service replied 2 years ago
Michael
Michael, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 9,568
Experience: I have worked with home theater systems for over 20 years.
Verified

Hi thanks for your question.

These are in need of reconditioning. You can bring them to any Best Buy store and they will ship them off to their service center and make them like new again for a small fee;-)

If you have any trouble please reply to me even after you rate my service kindly.

There is no cost to rate in a positive manner.

Also its the only way I am credited for my time with you today;-)

Thank you Sincerely

Tech Michael

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Technician: Rusty, Engineer replied 2 years ago
Rusty
Rusty, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 6,138
Experience: Let my expertise help solve your technical problems. Over 20 years electronics and sound equipment experience.
Verified

Hello, my name is Rusty. I disagree, Best Buy will charge you a fee. Stand by a sec, I have a different approach. First, try using the other audio cable that came with the headphones to rule out the cable.

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Technician: Rusty, Engineer replied 2 years ago

Best Buy will charge above and beyond what you need to pay. They will ship it to Bose, so you can skip the middle man and save some cash. Call 1-***-***-****. That will be a flat fee repair, and if they cannot fix them, they will offer you an incredibly discounted rate on a new set of headphones. Let me know if you have any trouble with Bose.

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