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Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 12437
Experience:  Have been in the business 25+ yrs., down to component level.
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My surround sound on Bose system has no sound coming out of

Customer Question

My surround sound for TV on Bose system has no sound coming out of 5 cube style speakers. There is no problem with sound from speakers in other rooms though out my home. I have the older Bose Accustimass stereo system with base and tremble system on floor.
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Jack replied 1 year ago.

Hi , I`m Jack
Perhaps I can help you with this problem , let me know when you`re ready ?

Customer: replied 1 year ago.
ready
Expert:  Jack replied 1 year ago.

Hello , a few questions

You are saying that you lost the tv sound ?

Is there anything else connected to the bose that plays or its own radio perhaps ?

What i mean is , is it only the tv sound that went ?

Customer: replied 1 year ago.
All sound from entire system which controls Audio for TV, FM tuner/radio, CD etc. The Bose System I am describing is the older system in which you hook all your electronic systems into it. With a touch of remote you are able to switch over to each system. As I mentioned. All other speakers though out my home are working. It is just the surround sound small cube speakers which are controlled by Accustimass bass/tremble, not working.
Expert:  Jack replied 1 year ago.

Now this is where you lose me about the other speakers in the house , do we have to mention them ?

I know the type of system you are talking about and as far as i know it does not have zone 2 or 3 speakers , just the acoustimass module where the cubes connect

So what doe sthe other speaker in the house have to do with this one ??

Also , just to be sure here , you get nothing out of this one is that correct ?

So its not just the tv you mentioned in your opening post is that correct ?

Customer: replied 1 year ago.
The other speakers in the home are connected to the Bose system via a additional amplifier connection which controls 3 sets of bose speakers in the other rooms throughout home. Our problem is the speakers controlled by the Accuticmass are not working.
Expert:  Jack replied 1 year ago.

Sorry but something came up and I will have to step out , I will repost your question .

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.

Customer: replied 1 year ago.
Hope I am being clear with explanation. The Bose tuner is working fine. It is the 5 surround sound cube speakers controlled by the Accusticmass not emitting any sound.
Expert:  Louie replied 1 year ago.

Hi Leo and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model number / which version of the Acoustimass module.

Still, the described symptom almost always point to an internal hardware issue or more particularly with the Acoustimass module.

Are you then considering a DIY (do-it-yourself) repair approach? If yes, do you have access to and familiar with a multi-meter and even a soldering iron?

Customer: replied 1 year ago.
If it is a internal issue which requires multi-meter and soldering iron I do not have the DIY skills. Is there a Bose technician in my area of North Andover, MA you can recommend to service Acoutimass module or suggestion to purchase a new module, where or how? Acutimass 25 Series II Speaker System, Year 1995, D.O.M. # ***** Serial No. *********** 1379A
Customer: replied 1 year ago.
Hi LouI am all set. I have fixed the problem. Everything is now working fine. Thanks for your help. Leo
Expert:  Louie replied 1 year ago.

Great Leo! Good to hear that the issue has been resolved, congratulations.

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