How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rusty Your Own Question
Rusty
Rusty, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 5883
Experience:  Let my expertise help solve your technical problems. Over 20 years electronics and sound equipment experience.
63817454
Type Your Home Theater-Stereo Question Here...
Rusty is online now
A new question is answered every 9 seconds

The soundbar works fine, but cannot get the subwoofer and

Customer Question

The soundbar works fine, but cannot get the subwoofer and surround sound speakers working. I re-linked the bar and subwoofer several times, but no effect. I hear some faint music sometimes from the subwoofer and scratching sounds from the surround speakers but not the tv voice.
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Rusty replied 1 year ago.

Hello, my name is Rusty. What is the model number of your system?

Customer: replied 1 year ago.
Sb3851-co
Expert:  Rusty replied 1 year ago.

Your payment didn't clear, I'm unable to take the call. Let me know when you get that resolved so we can get your system working.

Expert:  Rusty replied 1 year ago.

I need you to start by unplugging the system and starting over. Sometimes it can confuse itself, and unplugging the system resets it.

Customer: replied 1 year ago.
I sent the question. Do you need it again.
Expert:  Rusty replied 1 year ago.

No, are you able to see my reply? Here's my last post:

I need you to start by unplugging the system and starting over. Sometimes it can confuse itself, and unplugging the system resets it.