Home Theater Questions? Ask a Technician for Answers ASAP
Hi and welcome to JustAnswer,Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, bear with us; re-confirm and post back with the complete model number of the soundbar. Additionally, please describe how the soundbar is connected to the TV using what kind of cable(s).
Appreciate the additional information.
Have you tried connecting the Sony's ARC HDCP 2.2 HDMI OUT to the Samsung's HDMI IN 2 (ARC)?
In some versions, the ARC feature of the the TV would only work if it is directly connected to an antenna. Is the TV directly connected to an antenna or cable feed? ...or is there a cable box or satellite receiver used?
Donna, would you consider a simpler connection method?
Can you please try using a 3.5mm-to-3.5mm cable similar to the product shown HERE to connect the TV's AUDIO OUT jack to the soundbar's ANALOG IN jack?
Because there is no menu setting for enabling/disabling internal/external speakers as you have found out yourself.