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Our area had inclement weather during the night, which

Customer Question
resulted in a power outage. Today...
Our area had inclement weather during the night, which resulted in a power outage.
Today my Bose system does not respond to functions: FM/AM – CD – Aux.
I can set the clock; however, the ‘functions’ are not responding. I have unplugged my Bose in the back of player, I’ve unplugged it from the surge protector, and I have unplugged it from the wall. All at different intervals – I’ve left it unplugged for 30 minutes with the hope that a ‘long’ reset would help.
Please help me. Thank you.
Submitted: 2 years ago.Category: Home Theater-Stereo
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Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 37 minutes by:
12/13/2015
Technician: Louie, Technician replied 2 years ago
Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 13,028
Experience: Have been in the business 25+ yrs., down to component level.
Verified

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model number of the Bose.

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Customer reply replied 2 years ago
Model AWRCC2 - serial number 033976C63236582AC
Customer reply replied 2 years ago
Additional, it is a SoundDock - Series II
Customer reply replied 2 years ago
OOPS, disregard that last note - that's my dock not my Bose. Sorry!
It's Model AWRCC2 - serial number 033976C63236582AC
Customer reply replied 2 years ago
When I touch the 'function' key (FM/AM 0 CD - AUX) It advises to "PLEASE WAIT"
Customer reply replied 2 years ago
Additional, the 'function keys' icons do not appear on the display.
Technician: Louie, Technician replied 2 years ago

Appreciate the additional information.

Are you able to try a Systems' RESET?

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Customer reply replied 2 years ago
The reset listed in the owner's manual are the 'unplug & re-plug'. I have done everything in the owner's manual - over & over.
Technician: Louie, Technician replied 2 years ago

Other than the "unplugging", there would be in most versions a RESET to factory defaults in the Systems' MENU. Are you able to perform this please?

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Customer reply replied 2 years ago
I have not found a RESET. Where do I look.
Technician: Louie, Technician replied 2 years ago

Depending on the version, can you please check/try ?press and hold the Alarm Time (Menu) / SETUP MENU / press TUNE / System Reset / Press Time - or Time + / YES / press Alarm Time again.

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Customer reply replied 2 years ago
Evertime I select yes, it goes back to 'no'
Technician: Louie, Technician replied 2 years ago

Interesting...

Can you please try exercising the different buttons? ...by gently tapping on each and everyone a number of times. The idea is to release a possible stuck button.

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Customer reply replied 2 years ago
Finally, it says reset complete. However, no function.
Technician: Louie, Technician replied 2 years ago

I understand and this is very significant; a reset is both a test and a try of a fix. As it implies, a reset would force the unit to revert back to factory defaults removing glitches and config errors.

A non-corrective would indicate an internal hardware issue.

If comfortably able and feel safe to do so, are you then considering a DIY (do-it-yourself) repair approach? If yes, do you have access to and familiar with a multi-meter and even perhaps a soldering iron?

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Customer reply replied 2 years ago
No, that is not my forte.
Technician: Louie, Technician replied 2 years ago

Please post back how you would want to approach this and/or should additional information be needed.

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Customer reply replied 2 years ago
From our conversation, I'd say, it is not fixable by me - the user. So sad! But, thanks for trying.
Technician: Louie, Technician replied 2 years ago

I realize that the above information may perhaps be not what was expected. Unfortunately, there is no quick-n-easy fix and neither is there a workaround; sorry for having to be the bearer of bad news.

Please see the link below if considering a repair for the AWRCC2 . This is to setup an RMA#:

http://www.bose.com/controller?url=/customer_service/index.jsp

Season's Greetings!

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Louie
Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 13,028
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Experience: Have been in the business 25+ yrs., down to component level.

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