Home Theater Questions? Ask a Technician for Answers ASAP
Hi and welcome to JustAnswer,Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, bear with us; re-confirm and post back with the complete model number of the Bose.
Appreciate the additional information.
Are you able to try a Systems' RESET?
Other than the "unplugging", there would be in most versions a RESET to factory defaults in the Systems' MENU. Are you able to perform this please?
Depending on the version, can you please check/try ?press and hold the Alarm Time (Menu) / SETUP MENU / press TUNE / System Reset / Press Time - or Time + / YES / press Alarm Time again.
Can you please try exercising the different buttons? ...by gently tapping on each and everyone a number of times. The idea is to release a possible stuck button.
I understand and this is very significant; a reset is both a test and a try of a fix. As it implies, a reset would force the unit to revert back to factory defaults removing glitches and config errors.
A non-corrective would indicate an internal hardware issue.
If comfortably able and feel safe to do so, are you then considering a DIY (do-it-yourself) repair approach? If yes, do you have access to and familiar with a multi-meter and even perhaps a soldering iron?
Please post back how you would want to approach this and/or should additional information be needed.
I realize that the above information may perhaps be not what was expected. Unfortunately, there is no quick-n-easy fix and neither is there a workaround; sorry for having to be the bearer of bad news.
Please see the link below if considering a repair for the AWRCC2 . This is to setup an RMA#: