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Ask Michael Your Own Question
Michael, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 9568
Experience:  I have worked with home theater systems for over 20 years.
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Sound system is not working

Customer Question

Sound system is not working
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Jack replied 1 year ago.

Hi , I`m Jack
Perhaps I can help you with this problem but first could you please send me a reply when you see this ?

Customer: replied 1 year ago.
Hi Jack
Customer: replied 1 year ago.
When I turn the system on i see a message that asks me the make sure the accounting bass module is connected to the console
Customer: replied 1 year ago.
Jack you are still there?
Expert:  Jack replied 1 year ago.

What type of system or setup are we talking about here ?

Expert:  Jack replied 1 year ago.

Do you have model numbers ?

Do you mean acoustimass by bose ?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Can you call me?
Expert:  Jack replied 1 year ago.

Sorry but the phone call is a bit early here , i need model numbers and what kind of setup you have

Customer: replied 1 year ago.
I have a Bose home entertainment system what number do you need?
Expert:  Jack replied 1 year ago.

Sorry but i have to step out

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.

Customer: replied 1 year ago.
Accoustimass bass module seems to be the problem
Expert:  Louie replied 1 year ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model number of the Bose system.

Still (but dependent on the model), have you checked:

  • • the connections of the system inter-connecting cable;
  • • the pins of the system cable/plugs.
Expert:  Michael replied 1 year ago.

Hi I would like to help you, but your payment was declined. If you can fix that on your rend I will call you and help you solve this one ;-)


Tech Michael