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My zone 2 speaker connection home audio is now barely

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My zone 2 speaker connection...
My zone 2 speaker connection for my home audio is now barely audible from my home speakers
Submitted: 2 years ago.Category: Home Theater-Stereo
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Answered in 5 minutes by:
11/3/2015
Technician: Aric, Engineer replied 2 years ago
Aric
Aric, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 45,814
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

What's the Make and Model number of the receiver in question?

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Customer reply replied 2 years ago
Deion AVR 1713
Customer reply replied 2 years ago
Denon AVR 1713
Technician: Aric, Engineer replied 2 years ago

Thank you. Does the main zone still play audio normally please?

Also, have you tried more than one source on Zone 2 to make sure it's the receiver and not the source (for example cable bo, DVD, FM tuner, etc.)?

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Customer reply replied 2 years ago
Main source still works, its hooked up to 5.1 surround sound. Zone 2 is for whole house speakers, they are playing at a very low volume
Technician: Aric, Engineer replied 2 years ago

Right, I understand what Zone 2 is. You can play different "sources" through Zone 2- that is what I'm asking you to check to see if ALL sources are low in volume from Zone 2. In other words, if you're using an Iphone connected to the receiver, then instead select the FM tuner and let me know if the volume is STILL low so we can determine what's the root cause.

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Customer reply replied 2 years ago
ok, let me try
Technician: Aric, Engineer replied 2 years ago

Alright let me know.

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Technician: Aric, Engineer replied 2 years ago

If all sources on the receiver are low in volume- let me know and we can try a couple of reboots on the Denon.

If only ONE source is low in volume- then please tell me what that source is and I can assist further.

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Customer reply replied 2 years ago
still checking
Technician: Aric, Engineer replied 2 years ago

Okay no problem.

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Customer reply replied 2 years ago
Weird situation, I'll call you. Is that ok?
Technician: Aric, Engineer replied 2 years ago

I don't use the phone call feature, and the site charges extra for that. Can you reply back on this page?

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Technician: Aric, Engineer replied 2 years ago

Describe the weird situation and I can help further.

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Customer reply replied 2 years ago
ok, I connected to the main source that is supposed to manage all the speakers, it d/n work. Used my iPhone in the upstairs input and its powering the speakers with exception to the upstairs speakers which its supposed to control
Technician: Aric, Engineer replied 2 years ago

Okay, please shut the Denon off, then unplug it from power for 10 seconds and plug it back in. Check the sound again- if that doesn't work, then let me know if there's a speaker selector/external amplifier somewhere in the mix and make sure that ALL zone 2 speakers are affected.

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Technician: Aric, Engineer replied 2 years ago

Are you still with me?

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Customer reply replied 2 years ago
didn't fix it, same problem. There is an external amp. The inputs are amplified by components of the whole home audio components
Technician: Aric, Engineer replied 2 years ago

The issue could be caused by the external amp. Please remove the cables from the Zone 2 outs of the Denon and connect a source directly to those cables to rule out the Denon or the amp.

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Customer reply replied 2 years ago
Don't think I can, the Denon has two outs (L&R). My iPhone only has one input/output source
Technician: Aric, Engineer replied 2 years ago

And you don't have an 1/8" to stereo RCA patch cable I would presume?

Hmm, it's hard to troubleshoot without being able to successfully complete these tests.

Let us instead move towards a full reset of the Denon. To do this click on the link below and scroll to page 126 and follow the instructions for "Resetting the Microprocessor". Keep in mind you'll need to setup the Denon as if it were new out of the box:

http://d2stobyut4u5rx.cloudfront.net/ImageBank/v20121125130700/Manuals/033/033AV1713.PDF

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Customer reply replied 2 years ago
can whole home speakers get rearranged in the A/V "brains" of the house?
Technician: Aric, Engineer replied 2 years ago

Not sure what you're asking exactly? Please elaborate, and also tell me the Brand and Model of the "AV Brains".

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Technician: Aric, Engineer replied 2 years ago

If you're asking if the speaker locations could have changed in the processor of an external AV system's amp- then yes it's possible but I don't know what piece we're dealing with here. There are hundreds of different processors out there (Russound, Niles, Dayton, Crestron, Extron, etc.). Which is why I need more specifics.

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Customer reply replied 2 years ago
no worries, I'm resetting first
Technician: Aric, Engineer replied 2 years ago

Okay, hopefully that's the possible quick fix. The more pieces to the system the more variables we have as the possible cause....

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Customer reply replied 2 years ago
done
Technician: Aric, Engineer replied 2 years ago

Okay, and what were the results?

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Customer reply replied 2 years ago
its playing the input for all speakers, but the volume is still low at each of the speakers. I have a whole house speaker system that has 4 separate volume controls. All are cranked to the max and the volume is still low
Customer reply replied 2 years ago
any recommendations to get the volume up at the speakers?
Technician: Aric, Engineer replied 2 years ago

I still have no specifics on the whole house system. Can you help me to help you please?

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Technician: Aric, Engineer replied 2 years ago

Brand and model of the amplifier connected to Zone 2 on the Denon please.

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Technician: Aric, Engineer replied 2 years ago

Also, what is the zone 2 volume set to on the Denon? Using the Denon remote, select Zone 2, then hit volume up- is it up all of the way?

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Customer reply replied 2 years ago
No separate amp running Zone 2. the whole home system has four zones each with two speakers with independent volume controls. Will try the volume recommendation
Technician: Aric, Engineer replied 2 years ago

If your house has 4 zones there's an external amp? You stated there were RCA signal cables coming out of zone 2 on the Denon- these can ONLY go to an amplifier. Or were you mistaken on there being RCA cables at the zone 2 outputs??

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Customer reply replied 2 years ago
waiting for the Denon to finish testing, standby
Technician: Aric, Engineer replied 2 years ago

Standing by.

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Customer reply replied 2 years ago
Let me explain it a different way...the whole house system has four sets of speakers with independent volume control. I can control the input to all four sets using Zone 2 of my Denon or control one set of upstairs speakers with a source using RCA cables. The Denon uses a (L/R) input output for Zone 2 only
Technician: Aric, Engineer replied 2 years ago

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Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 27,402
Experience: Custom home theater installer. Authorized dealer top brands
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Do you still need help with this?
If so, can you please give me complete make/model information about every device that is connected to your z2 system there?
I've sent an optional phone support offer at your request. If you prefer we can continue here in the chat format as well.

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Nathan
Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 27,402
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