Home Theater Questions? Ask a Technician for Answers ASAP
There may be a compatibility issue between the device and the soundbar.
Check what version of BlueTooth the phone and the soundbar are using - devices which work on a different older, or "Classic" Bluetooth protocol are not backward compatible and won't recognize (or pair with) devices that support newer versions of Bluetooth.
Have you used the soundbar with the same device many times before, and now that device no longer connects?
If so, have you recently updated the software on that device?
You will not get any sound during a speaker test unless a device is connected, either through BlueTooth or by using a wire.
Ok it does sound like it has a fault then.
If it is new and still under warranty and doesn't work after updating the software on your phone then it should be returned.
Let me know if I can be of any further assistance.
A high rating for my service would be greatly appreciated :)