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Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1202
Experience:  Have been in the business 25+ yrs., down to component level.
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I have an Ion USB Video Conversion System, purchased Sept.

Customer Question

I have an Ion USB Video Conversion System, purchased Sept. 2013, and use with Cyberlink Power Director. I have recently upgraded from Windows 7 to Windows 10 and since then have not been able to use my video conversion system. Can you help me? Wanna Hinchee
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Aric replied 1 year ago.

Hello and sorry you're having problems. Offhand, are you using this Ion product?

Expert:  Aric replied 1 year ago.

Also, is it just the Ion converter that isn't recognized in Windows 10, or is it also the Cyberlink PowerDirector that won't open with Windows 10?

Customer: replied 1 year ago.
Waiting for your call. Wanna
Expert:  Aric replied 1 year ago.

Sorry for the delay. I don't use the phone call feature and the site charges you extra for that. Please reply back here on this page with the info requested and we can proceed.