Home Theater Questions? Ask a Technician for Answers ASAP
Hello, First you're going to need to reset the Denon to factory defaults in order to get it to "clear" and allow you to enter the new network info- including the password. Have you done this yet?
Please first disconnect the Denon from power for 10 seconds and plug it back in. Then refer to the manual on page 144 at the link below and follow the instructions for "Resetting of the Processor". Follow those steps and when the display flashes- release those buttons. The unit will then be in shipping condition and will require you to reaclibrate all of the settings in the unit as if it were new. This is the only way to get the receiver to allow you to enter your new login credentials for the router:
If you need further assistance let me know. Please do not forget to click the 5 STAR RATING, at the top of the page for my efforts. It is my livelihood and you can follow up at any time if needed.
Do you need further assistance with this?
If not, could you please click the 5 STAR RATING, at the top of the page for my efforts? It is my livelihood and you can follow up at any time if needed.
What part didn't work- please elaborate where you're stuck?
For instance, were you able to enter the network password ***** time??
Okay. Refer to page 108 of the manual, then see if you can manually change the settings. If this does not work, then do you have another Ethernet cable you can try?
If you have 100's of components in your house connected to the router- then you're way over my head I don't even know how a single router could support 100's of components connected to your network. Let me see what else I can find.....
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Is the router actually wired directly to the router? Meaning it is not connected instead to a wifi bridge, powerline adapter, extender, etc?
Note this is not a wireless capable router, so there is no such thing as a password ***** it, that doesn't apply here.
I understand that part, but the network name is ***** ***** issue here, it is the ip address, gateway, dns, etc and other settings on the new router that the denon ultimately has to pick up.
You'll need to be more specific about each device used here. What "wireless router" and what "home network base station" are you using?What else is connected to this "wireless router" that you've mentioned?
Okay, so what else (if anything) is connected to the airport extreme?
Well the issue here is that the airport extreme has to be reconfigured to connect (bridge mode) to the new asus.
It most likely does not have that configured properly yet, and until that update is done, it can't relay a network connection to the denon.
You could confirm that by plugging another device (laptop, etc) into the extreme via ethernet only (disable wifi on that device first) to check if it can pull a connection or not.
There are a few options, you really need it in what is known ad bridge mode.
You do have to join another first, extending can be used in dual band mode as a wifi extender, or via ethernet. So you'd need to try th extend option.
Was the old router an apple one (what the asus replaced)?Yes, that is the cases, with the apple routers, the really only work well to bridge with other apple devices.
You really don't need an apple device for this purpose though, or really even a router, you just need a small wifi bridge device for the denon to connect to: http://amzn.to/1Wd1Ojn
If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1e81djv
Thank you, ***** ***** a good day,