Home Theater Questions? Ask a Technician for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the make/model of your system?
So the main unit is in the master?Where is the 2nd room system at?
Does the 2nd room respond to the 2nd remote at all?
Are those units powering on and responding to their own room remotes though, even if they aren't interfacing with the main unit?Initially, please unplug power to the main unit for 60+ seconds for a quick reset, and let me know if that helps.
That tends to indicate a hardware fault in the main unit unfortunately.
We'll need to do a deeper reset process next:1) Unplug power as well as the bose link cables from the main unit as well as the satellite units.
2) Wait at least 1 hour (60+ Minutes)
3) Press and hold the power button (on the main unit, not the remote) for 60 seconds4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors. Reconnect the system link cables and follow the replug process with the satellite units.
Test for functionality and let me know the results.
Thanks, ***** ***** luck.
Thanks for the update, and I'm sorry that didn't help.
No, there is no requirement for any ongoing service. I honestly can't tell you what you have currently, as I'm not privy to any billing or account info. However you may certainly use this as a one time service, and you can check on the help/account link at the top of the page, then on that next page, mid left, is membership/subscription options, so you can be sure you don't have any monthly service.
If you'd like help finding a local tech, which is indeed the next step here, I'm happy to help further (just give me your zip code).