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Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 24505
Experience:  Custom home theater installer. Authorized dealer top brands
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I was updating my Bose Soundbar with a Sounf Touch Home

Customer Question

I was updating my Bose Soundbar with a Sounf Touch Home Theatre system (wifi on the iPhone) and the system crashed with a message to call Bose - I am in Canada (Edmonton) what do I do now?
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Are you saying you were trying to update the firmware on the system?
Or just trying to link your phone to it for airplay/bluetooth?

Customer: replied 1 year ago.
Upgrading the firmware...think I have this loading now (unpulg, wait, plug in)
Customer: replied 1 year ago.
Getting a message "installing" and the instal progress bar shows significant progress (slow)
Expert:  Nathan replied 1 year ago.

And you are doing this via a wifi hotspot (in the phone)?

Expert:  Nathan replied 1 year ago.

If so, be careful not to interrupt it. Do not use the phone for anything else during this time, make sure it does not lock/sleep either. I would also plug it in to make sure the battery doesn't drain.

Hotspot connections are very precarious for firmware updates, as the signal is easily interrupted. If the update fails midway, it can "brick" the bose system to the point that it cannot be repaired.

Customer: replied 1 year ago.
All fixed Nathan - thanks for the help..
Expert:  Nathan replied 1 year ago.

Great, glad it is back on track for you.

If you need any further help with it, feel free to get back in touch.

Have a good day,