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Michael, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 9565
Experience:  I have worked with home theater systems for over 20 years.
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I have a wave system. The top component disc player doesn't

Customer Question

I have a wave system. The top component disc player doesn't work. It took my disc, doesn't play it, and won't eject it. The other 3-disc component works fine.
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Michael replied 1 year ago.

Hi, I am Tech Michael and I will be assisting you today.

Please be patient as these are technical questions that may require a bit of conversation to solve. Also remember to be detailed in your description of the problem. That will help me make a diagnosis quickly for you.

How old is your Bose system?

also were there any power outages or storms just prior to this event?

Thank you for choosing Just Answer.

Tech Michael

Customer: replied 1 year ago.
Not sure exactly how old. Maybe 8 years old.
No power outages.
Expert:  Michael replied 1 year ago.

Hi thanks for that. This is one in need of a simple tune up. The trouble is that Bose doesn't sell the parts it will need. Instead,you need to send it in for service.

It is worth the fix but it will need a belt for the carriage and an internal guide assembly cleaning and lube service.

The best place to have this done is Norbern Repair Service.



I will stick with you until this is complete please rate kindly at this time so we can remain together no additional cost to rate;-)

Thank you

Tech Michael