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My Klipsch CS700 power is on but no display on the

Customer Question
Hi, my Klipsch CS700 power...
Hi, my Klipsch CS700 power is on but no display on the controller & no sound from the speakers
Submitted: 2 years ago.Category: Home Theater-Stereo
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Answered in 17 minutes by:
8/26/2015
Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 26,427
Experience: Custom home theater installer. Authorized dealer top brands
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

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Customer reply replied 2 years ago
where is the answer to my question?
Technician: Nathan, Engineer replied 2 years ago

I was just letting you know I'm here and working on your reply, please give me a moment to finish writing.

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Customer reply replied 2 years ago
your email says you answered my question
Technician: Nathan, Engineer replied 2 years ago

You get an automated email indicating a reply. I'm trying to reply. Each time you respond, I lose everything I'm working on and have to start over.

If you wish to continue, please give me a moment to finish answering. Your patience is appreciated. I'll reply right here where I did previously.

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Technician: Nathan, Engineer replied 2 years ago

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty power supply or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear, as a 2008 model, that type of failure wouldn’t be surprising. These all in one type systems tend to be made with much lower quality parts than their "separates" counterparts, and seeing a service life of about 5 years max is normal.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation
1) Unplug the power cord from the main unit

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which would require dismantling the set (removing the back panel of the tv), diagnostics with a digital multimeter to test voltages inside, changing out boards as needed, and possibly desoldering/removing and soldering/replacing capacitors (a common failure point). Unfortunately, there are no parts readily available for these units and all support is long discontinued.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $400 for diagnostics, parts, and labor, assuming parts (used) can be found.

Realistically though, it's probably time for a new system. These units are not built for longevity and are not intended to be serviced. You can buy a brand new and updated system with a fresh warranty for the same price range as repairs.

Depending how you’d like to proceed here, I can help with finding parts, finding a repair shop, or recommending replacement options. Just let me know.

Best regards, ***** ***** for the news,

Nathan

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Technician: Nathan, Engineer replied 2 years ago

Just checking if you needed any further help with this?

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Nathan
Nathan
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Category: Home Theater-Stereo
Satisfied Customers: 26,427
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