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I have a Yamaha RX-Z7 receiver that when I turn it on the

Customer Question
display says "Main On" but...
I have a Yamaha RX-Z7 receiver that when I turn it on the display says "Main On" but it won't do anything, like it's frozen...
Submitted: 2 years ago.Category: Home Theater-Stereo
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Answered in 28 minutes by:
8/12/2015
Technician: Louie, Technician replied 2 years ago
Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 12,876
Experience: Have been in the business 25+ yrs., down to component level.
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Hi and welcome to JustAnswer,
Thank you for the question and your patience. Should you still need assistance for information purposes only...
Initially, it appears to be a glitch or the "booting" gets stuck.
A review; were the specific steps in the link below followed?
https://dl.dropboxusercontent.com/u/92079112/Yamaha%20RX-Z7%20Reset.pdf
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Customer reply replied 2 years ago
I have tried this, I found those steps in the manual. It turns the screen completely black. If I don't hit the straight button, the screen just says Main On.
Technician: Louie, Technician replied 2 years ago
I understand.
A first try; consider a firmware update (if have not been done and if applicable). Please see the link below.
http://download.yamaha.com/search/product/?language=en&site=usa.yamaha.com&category_id=16446&product_id=1011474
This would serve as both an attempt of a fix and as a test by process of elimination.
A non-corrective RESET would be indicative of an internal hardware issue (most likely) or a firmware concern (least likely).
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Customer reply replied 2 years ago
Tried the USB method with no luck. Still have the frozen "Main On" message.
Customer reply replied 2 years ago
Could the power plug be failing?
Technician: Louie, Technician replied 2 years ago
Sorry but no; if it were a power plug issue, then the Yamaha would not even power up at all.
All of the above would point/confirm an internal hardware issue.
I realize that the above information may perhaps be not what was expected. Unfortunately, there is no quick-n-easy fix and neither is there a workaround; sorry for having to be the bearer of bad news.
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Customer reply replied 2 years ago
Thank you Louie. I will be taking it in to a service center. I appreciate your help, at least we ruled out software issues:)
Technician: Louie, Technician replied 2 years ago
Appreciate your kind understanding.
Internal repairs are needed.
And again; sorry for having to be the bearer of bad news.
Good luck and thank you too for the opportunity to be able to share the information.
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Louie
Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 12,876
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Experience: Have been in the business 25+ yrs., down to component level.

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