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Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1184
Experience:  Have been in the business 25+ yrs., down to component level.
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I have a denon avr 1312 and its worked by a mx880 remote

Customer Question

i have a denon avr 1312 and its worked by a mx880 remote control, it has been acting great until today. i went to play sirius radio through dish network box. and now i don't get any sound from the speakers however i tried netflix and that works with sound. so what could be the problem?
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Do you have sound from any other of the dish channels?

Did you verify that the denon was set to the proper input mode to pick up the dish?

Customer: replied 1 year ago.
no other channel has sound
Customer: replied 1 year ago.
its set for tv
Customer: replied 1 year ago.
how do i switch the inputs
Expert:  Nathan replied 1 year ago.

Well I don't know how your system is set up. TV may be correct.

Check the cabling, does the hdmi cord from the dish box go to the TV hdmi port on the denon? Or is it on the cable/sat port?
You would manually adjust inputs using the source buttons (up/down) on the front of the denon, or the denon remote, if the universal remote isn't operating it properly.

Customer: replied 1 year ago.
i had to reset the dish box!
Expert:  Nathan replied 1 year ago.

Thank you for the update, it sounds like it is working for you now?
Rebooting the box would have been the next step if we had determined the denon was on the proper input. If I had known that initially it would have isolated the issue to being with the box, and we would have proceeded with the reset then.

Let me know if you need anything else,