How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: Home Theater-Stereo
Satisfied Customers: 11065
Experience:  8+ years of professional experience
Type Your Home Theater-Stereo Question Here...
Russell H. is online now
A new question is answered every 9 seconds

C/D locked up in #1 of 3 trays in my model PDL_W839 unit how

Customer Question

C/D locked up in #1 of 3 trays in my model PDL_W839 unit how do I GET IT OUT?
Submitted: 2 years ago.
Category: Home Theater-Stereo
Expert:  Russell H. replied 2 years ago.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question. Turn Off the device. Wait 15+ minutes. Hold down the Eject button. While holding it down, turn On the device, and continue holding down the Eject button for at least 1/2 minute, until it opens. If that does not work, look for a small hole near the tray #1. Straighten a paper-clip, and insert the end into the hole, tripping the small switch that releases the CD tray. Pull it the rest of the way out with your fingers, to access the CD tray. If the CD tray action and response does not recover, the device will require repair, possibly replacement of the drive behind CD # *****'s tray.If the device is less than a year old, that repair will be done under warranty terms, free of charge, provided you do not open the device's case and it has not suffered other warranty-voiding events.
Customer: replied 2 years ago.
first idea not work also no hole trays.
Expert:  Russell H. replied 2 years ago.
ThenA. to get the disc out will require some disassembly.B. What age is the device in question? and what is it's maker name, or manufacturer?C. Don't disassemble the unit if it is still within warranty.D. Do you have electronic device disassembly skills and tools?E. and the device may require repair, even after getting the disc out.