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I have a Sony Network Media Player that I purchased about 2…

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I have a Sony Network...
I have a Sony Network Media Player that I purchased about 2 years ago. It has never allowed easy access to the 3 separate profiles/identities that I set up when originally purchased. Occasionally, when playing it stops and begins to "buffer" like old computers used to do when trying to log into a website. Sometimes it will actually cut off the Netflix operation. Finally, the sound will shut off and the video will continue. This never happens when using the TV for TV or for DVD operation. Only, with Netflix streaming. I was told it is out of warranty. Should I just replace it??
Submitted: 2 years ago.Category: Home Theater-Stereo
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Answered in 3 hours by:
7/4/2015
Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 29,573
Experience: Custom home theater installer. Authorized dealer top brands
Verified
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. Do you have any issues if you try streaming netflix from a computer or other device on your same home network (phone, tablet, etc)? Could you please go to speedtest.net on your computer, and tell me the results you get back (ping, up, and down speed)
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Customer reply replied 2 years ago
Unable to speed test now, but am able to run all functions of Netflix on my PC, my laptop and my iPad.
Customer reply replied 2 years ago
Only issues are with my TV and the Sony Media Player
Customer reply replied 2 years ago
All using the same wireless connection!
Technician: Nathan, Engineer replied 2 years ago
Thank you for the information, and sorry I missed you earlier.The sony is an older model and has pretty limited memory/processing compared to the laptop, ipad, etc. Have you gone into the sony setup and run the firmware/software update function recently?
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