Home Theater-Stereo

Home theater questions? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Pioneer VSX-524: Connects

Customer Question
with WI-U, Black screen with...
Pioneer VSX-524: Connects with WI-U, Black screen with Sony BD, flickering with Apple-TV. I have swapped the HDMI cables. The WI-U works on all HDMI ports. Any suggestion?
Submitted: 2 years ago.Category: Home Theater-Stereo
Show More
Show Less
Ask Your Own Home Theater-Stereo Question
Answered in 19 minutes by:
6/24/2015
Technician: Aric, Engineer replied 2 years ago
Aric
Aric, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 47,230
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified
Hello and sorry you're having problems. I may be able to help, but I need to ask for more info. 1) How long have you owned the receiver for and when did the problem occur? 2) Which HDMI cables have you tried replacing? 3) If you connect the Apple TV and Sony BD directly to the TV- do they display without flickering? 4) Have you performed any resets, or changed any settings on the receiver since the issue occurred?
Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 years ago

1) the receiver was bought today

2) since the WI-U is working, I've been using the input cables from the Apple TV with the WI-U and the WI-U is working. So it is not a cable issue

3) When I connect BD to the TV or a HDMI computer screen it is working without any issue. I just updated the BD software (firmware?)

4) first setup

Technician: Aric, Engineer replied 2 years ago
Please unplug the Pioneer receiver from power, then remove all HDMI connections. Wait a minute then plug them back in- ensuring they're tight on both ends of the equipment. Plug the receiver back into power and then try it again. If the issue is still there, it would still be worth trying other cables- since HDMI is digital and finicky by nature. For example, I have about a dozen cables here- all but one will work on my LG TV, and only half will work on my Vizio- so testing the cable with another device is not a conclusive test to ensure the cable is not the problem. Let me know what you find. Also, how far from the receiver is the TV (how long of a run is that HDMI cable)?
Ask Your Own Home Theater-Stereo Question
Technician: Aric, Engineer replied 2 years ago
Do you need assistance with this?
Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 years ago

I've done the routine twice. No progress.

Apple TV cable is OEM.

Currently testing with a HDMI computer screen. Cable is 1.5 metre. No problem with WI-U through receiver. No problem connecting BD direct. Not working through receiver

In working condition, receiver is connected to a 1080p projector. Cable is premium HDMI, 8 metre.

Technician: Aric, Engineer replied 2 years ago
On your last points, are you saying the receiver projects ALL sources to the projector with no issues, but will not project to the PC monitor (with the exception of the WI-U)?
Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 years ago

Wi-U works on all ports with all cables. Apple TV and BD on none.

This is true for both PC screen with short cable or HD projector with long cable

Customer reply replied 2 years ago

Any more advice? Issue not solved.

Technician: Rusty, Engineer replied 2 years ago
Rusty
Rusty, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 6,062
Experience: Let my expertise help solve your technical problems. Over 20 years electronics and sound equipment experience.
Verified
Hello, my name is Rusty. sorry you're having trouble with your new receiver. The upscale on these receivers can sometimes have trouble. Plug your BD into your projector, bypassing the receiver. Adjust the resolution to 1080i, to bypass the progressive scan. Do the same with your Apple TV. Now plug them back into your receiver, and tell me the results. Be sure to turn off your equipment before connecting or disconnecting your HDMI cables to avoid "hot patching", which can damage your equipment.
Ask Your Own Home Theater-Stereo Question
Customer reply replied 2 years ago

Hi Rusty. After last week discussion with Aric, I decided to send the receiver back to the retailer. We connected it at the shop. The machine was defective and they replaced it! So much for buying some new equipment!

Consequently, you are not required to assist me anymore.

Thanks for your assistance. Kindly refund me of the contractual amount.

Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Rusty Your Own Question
Rusty
Rusty
Rusty, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 6,062
6,062 Satisfied Customers
Experience: Let my expertise help solve your technical problems. Over 20 years electronics and sound equipment experience.

Rusty is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

1,250 satisfied customers

Have been in the business 25+ yrs., down to component level.

LOAJ3256

LOAJ3256

Technician

497 satisfied customers

35 years in Home Theater and Systems Integrator, Senior

Federico

Federico

Licenciate

44 satisfied customers

Home Theater and Automation systems integrator.

HomeTheatreGuru

HomeTheatreGuru

Engineer

31 satisfied customers

Home Theatre, home automation and related wiring, commercial A/V systems

Rod

Rod

Engineer

27 satisfied customers

40+ Years of Electronic Repair and Installations.

Neil

Neil

Engineer

21 satisfied customers

Electronics engineer with 25 years of experience.

glenemoore

glenemoore

Customer Service

19 satisfied customers

Experienced in audio/video systems and design

< Previous | Next >

Related Home Theater-Stereo Questions
Pioneer media receiver pdp-r06u all three lights on tge
pioneer media receiver pdp-r06u all three lights on tge media box are stady on blue, red standby, Timer rec… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My Bose noise-cancelling headphones stopped working for no
my Bose noise-cancelling headphones stopped working for no apparent reasons,fresh battery,wires look good,thank you… read more
Harry
Harry
1,893 satisfied customers
I am trying to set up 4 atmos speakers with my Denon AVR
Hi, my name Jean. I am trying to set up 4 atmos speakers with my Denon AVR X2200W, but only two atmos speakers can bet set. Furthermore, if I decided to set-up atmos, I will be loosing my "Surround Ba… read more
Harry
Harry
1,893 satisfied customers
How do I download the Bose Connect app for my Kindle Fire.
how do I download the Bose Connect app for my Kindle Fire … read more
Harry
Harry
1,893 satisfied customers
My KRF-V7090D often turns it self off with standby light
My KRF-V7090D often turns it self off with standby light flashing. I then then keep turning it back on repeatedly till it stays on. Can you help. Perth Western Australia. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Absolutely nothing...no audio at all! A Sony flat screen tv
a Sony flat screen tv - we have a Denon AV Surround receiver AVR-1905 … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Louie, new? now, I have my Bose speakers hooked up to A &
Hi Louie, new ? now, I have my Bose speakers hooked up to A & B but the Left A & Left B only have sound coming out. I cant turn the sound up on the right. Oh by the way great job on getting sound thro… read more
Louie
Louie
Technician
Associate Degree
1,250 satisfied customers
Buzzing sound in one of my ceiling speakers, Yes and it is
Buzzing sound in one of my ceiling speakers JA: What is your speaker connected to or paired with? Are all cables connected tightly? Customer: Yes and it is paired to parasound 450 zonemaster JA: Have … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have several SoundTouch speakers and primarily use them
I have several SoundTouch speakers and primarily use them with Pandora. I am having a problem skipping songs that I do not like. If I want to be sure that my SoundTouch/Pandora connection is fully upd… read more
Harry
Harry
1,893 satisfied customers
I can't get my HW-M450 sound bar to turn on. The blue light
I can't get my HW-M450 sound bar to turn on. The blue light is flashing on the subwoofer but I can't get past that point. … read more
Harry
Harry
1,893 satisfied customers
I just received the Bose soundlink resolve+ and I also
I just received the Bose soundlink resolve+ and I also purchased the charging cradle. The charging cable will not fit in the cradle. I am afraid to bend the tines. Any suggestions? … read more
Harry
Harry
1,893 satisfied customers
I am trying to program my sound bar to my Medicom Cable
I am trying to program my sound bar to my Medicom Cable Remote. Could I please have the preferred way to do this … read more
Harry
Harry
1,893 satisfied customers
Have a NUVO Concerto system in house with NV-RIPD IPod dock
have a NUVO Concerto system in house with NV-RIPD IPod dock dock that is wired from control panel via a DSL type connection on dock and control panel. … read more
Harry
Harry
1,893 satisfied customers
How do I make my niles zr6 receiver Bluetooth. I have niles
I'm trying to make it Bluetooth to operate music through my iPhone. I bought a Bluetooth transmitter. I dontnnnow where to plug it into the niles receiver … read more
Harry
Harry
1,893 satisfied customers
Can i hook a kenwood audio/video stereo receiver model
can i hook a kenwood audio/video stereo receiver model kr-v87r up to a newer tv? … read more
Louie
Louie
Technician
Associate Degree
1,250 satisfied customers
I have a boze radio that I bought in 2003 0r 2004. I use a
I have a boze radio that I bought in 2003 0r 2004. I use a dock to hook up a IPod in the Aux port. Most of the time I can't get the Aux to work. Sometimes it comes on and works fine. Nothing else work… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Question about Yamaha HTR4065 receiver. Can you help? Wow,
question about Yamaha HTR4065 receiver. Can you help? … read more
Harry
Harry
1,893 satisfied customers
I have the Denon AVR 890 receiver. I have my Sirius radio
I have the Denon AVR 890 receiver. I have my Sirius radio plugged into the CD jack on the back. I can not get any sound on the main zone 1. I turn on zone 2, my outside speakers and the sound is just … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x