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Got a new Cable box from Comcast and can't hook up home th

Customer Question
eater...
Got a new Cable box from Comcast and can't hook up home th eater
Submitted: 2 years ago.Category: Home Theater-Stereo
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Answered in 1 minute by:
6/22/2015
Technician: Aric, Engineer replied 2 years ago
Aric
Aric, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 45,078
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified
Hello, In order to help, I need more info:
1) What's the model of the Denon?
2) How was the old box connected to it?
3) How is the new box connected?
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Customer reply replied 2 years ago
Denon AVR - 590
Brand new X1
HDMI to Sony Bravia
Technician: Aric, Engineer replied 2 years ago
How about, how was the old one connected?
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Customer reply replied 2 years ago
I can't remember
Technician: Aric, Engineer replied 2 years ago
Okay no problem. I was just checking your Denon and it does not have HDMI, so I understand the issue. Can you please check the back of your cable box and let me know if it has a jack labeled "Optical", or "Digital Audio Out"?
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Customer reply replied 2 years ago
What do you usually suggest for a hookup of the three devices?
Customer reply replied 2 years ago
It does have 2 HDMI ports
Technician: Aric, Engineer replied 2 years ago
Please read the above post- as that is where I'm heading.
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Technician: Aric, Engineer replied 2 years ago
The HDMI ports aren't what we need right now. Please get me the Make and Model Number off of the front of your Cable Box (for example: Explorer 8300HD, etc.).
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Customer reply replied 2 years ago
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from yo. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Technician: Aric, Engineer replied 2 years ago
Please just reply back to the Info Requests so we can sort this. Thank you.
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Technician: Aric, Engineer replied 2 years ago
Please get me the Make and Model Number off of the front of your Cable Box (for example: Explorer 8300HD, etc.).
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Customer reply replied 2 years ago
arris mx011anm
Technician: Aric, Engineer replied 2 years ago
Look on the back of the box for a jack labeled "Optical". Let me know if you find it.
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Customer reply replied 2 years ago
Optical for sound?
Technician: Aric, Engineer replied 2 years ago
Yes Optical is for sound. Do you see this jack on the back of the box- yes, or no please?
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Customer reply replied 2 years ago
No
Customer reply replied 2 years ago
East, usb
Customer reply replied 2 years ago
Esat, sorry
Customer reply replied 2 years ago
Sorry- I have to keep running downstairs to answer you
Technician: Aric, Engineer replied 2 years ago
Okay, you're not going to be able to connect this box to your Denon- since it doesn't have any audio out jacks. What you need to do is run an Optical cable from the back of the TV to the Denon's Optical 1 jack, then go into the TV's MENU and shut off the internal speakers. This is how the sound will transmit to the receiver. The cable you will need to purchase for this is available at Radio Shack, Best Buy or at the link below: http://www.monoprice.com/Product?p_id=6270&catargetid=320013720000066114&cadevice=c&kpid=106270&gclid=CjwKEAjwwZmsBRDOh7C6rKO8zkcSJABCusnbOLt4wUm1e4etU5lqTkOzEtWBi2OcSGp7SQAv4li0HhoCPbfw_wcB
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Technician: Aric, Engineer replied 2 years ago
So, in this setup- the sound runs THROUGH the TV- and then out to the Denon via the Optical cable- giving you the sound from the cable box via the Denon's connected speakers. If you need further assistance let me know. Please do not forget to click a POSITIVE RATING before you go- as it's how I am credited for my work. You can follow up at any time, at no additional cost.
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Customer reply replied 2 years ago
Internal speakers are already shut off. If it wored before with HDMI, why not now? I'm confused
Customer reply replied 2 years ago
Worked
Technician: Aric, Engineer replied 2 years ago
I don't know- you told me you didn't know how the old box was hooked up. That's why I asked you that.
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Customer reply replied 2 years ago
I thought you meant to devices. I don't remember which one but it was hooked up via HDMI
Customer reply replied 2 years ago
I know it came out from Denon but can't remember where it went
Technician: Aric, Engineer replied 2 years ago
Your Denon needs an optical cable to the TV to get sound- that's how it works. Since I don't know details about how this was connected previously, I will opt out.
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Customer reply replied 2 years ago
Thank you but I told you HDMI connection
Technician: Aric, Engineer replied 2 years ago
You're welcome, but your Denon doesn't playback sound from HDMI connections, and I told you what needs to be done.
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Technician: Aric, Engineer replied 2 years ago
So, your other cable box had another connection to the receiver that you're missing- which would be the optical and since your new box has no audio connections, you need to run that optical from the TV to the Denon. That is how you will get sound.
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Technician: Aric, Engineer replied 2 years ago
Once you have the optical audio running from the TV to the Denon, if there's still no sound, then simply reboot the cable box by disconnecting it from power for 10 seconds and plugging it back in.
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Aric
Aric
Aric, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 45,078
45,078 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

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