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Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1210
Experience:  Have been in the business 25+ yrs., down to component level.
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Tried to initiate software upgrades shown on TV scene. Says

Customer Question

Tried to initiate software upgrades shown on TV scene. Says connection failo3. Tried to reset to factory settings, said update retry, then connection failed OE. Turn receiver off and on again and it goes back to "connection fail OE" every time. No picture or sound. Was working fine until I tried to install upgrades.
Submitted: 2 years ago.
Category: Home Theater-Stereo
Expert:  Mike G. replied 2 years ago.
Hello, my name is***** am an independent tech connected to you via this pay for assistance website service. Your satisfaction is my top priority and in return your positive rating is the only way I will receive credit for my time. To get started we need more information (additional details may be required):
1. What is the model number of the unit?
2. How long have you had the unit?
3. Were you actually able to complete the factory reset procedure?
** REPLY to continue **
** do NOT start a new question **
** REFRESH this page if you don't see my reply **
** IGNORE the subscription POP UPS **
Customer: replied 2 years ago.
unit is avrs700w. had the unit a year and a half. when I tried to refresh to factory settings it said "connection failed OE"
Expert:  Mike G. replied 2 years ago.
have you tried disconnecting ALL speakers and audio/video inputs/outputs, then unplugging the POWER cord for 3 full minutes?
Customer: replied 2 years ago.
I will try that and get back to you. It will take some time.
Expert:  Mike G. replied 2 years ago.
no problem
Customer: replied 2 years ago.
That did not work! It tried to update again and said "Connection Failed OE" again.
Expert:  Mike G. replied 2 years ago.
Are you trying to update via network/wifi?
Customer: replied 2 years ago.
Expert:  Mike G. replied 2 years ago.
Try using USB-
format a USB memory stick
download the file below (includes firmware and pdf instructions) to your computer
extract the zip file using zip file extractor progrram
read the pdf/follow the instructions
let me know
Expert:  Mike G. replied 2 years ago.
here is the download link: