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I can't get sound out of my new blu-ray player. I have a Bose…

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I can't get sound out...
I can't get sound out of my new blu-ray player. I have a Bose Lifestyle DVD home entertainment system.
Submitted: 3 years ago.Category: Home Theater-Stereo
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Answered in 1 minute by:
6/8/2015
Technician: Aric, Engineer replied 3 years ago
Aric
Aric, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 47,783
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified
Hello, How are you connecting the new BD player to the Bose? What type of cables?
Also, which model BJ ose Lifestyle do you have?
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Customer reply replied 3 years ago
HDMI cable and speaker wires. I think the Bose is a Lifestyle 48.
Technician: Aric, Engineer replied 3 years ago
The BD player connects to the Bose with HDMI and speaker wires?
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Customer reply replied 3 years ago
That's the way my last one was hooked up and I did this new one the same. I think the HDMI goes to the cable box, but I'm not sure as I don't know anything about electronics.
Customer reply replied 3 years ago
Actually I just checked and the HDMI goes to the TV
Customer reply replied 3 years ago
Do you have an answer for me or not?
Technician: Aric, Engineer replied 3 years ago
An answer depends on the info given in the question, and right now, theres not even a specific layout of the connections, so nobody can give an answer. Thats why i asked you to post pictures. Can you do that please?
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Customer reply replied 3 years ago
I don't know how to post pictures! Please refund my $36.00 and I'll go elsewhere to get some answers.
Technician: Aric, Engineer replied 3 years ago
I don't handle refunds or billing, I'm an independent tech. You need to handle refunds and billing through customer service via the home page. I have opted out of the question so am no longer involved. Good luck.
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Technician: Nathan, Engineer replied 3 years ago
Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 31,381
Experience: Custom home theater installer. Authorized dealer top brands
Verified
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you're having trouble.
This type of configuration can be difficult to explain online, as there are many variables. If you'd still like help with this, I can assist you by phone or even by video chat (facetime, etc) to make things easier and faster for you. This will be quicker and cheaper still than having a local tech out.
Nathan
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