Home Theater-Stereo

Home theater questions? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Rusty. I have a brand new Yamaha receiver RX-V377 which

Customer Question
Hi, Rusty. I have a...
Hi, Rusty. I have a brand new Yamaha receiver RX-V377 which arrived DOA. The online vendor issued a full refund and told me to keep it. I did some research online and found out about the protection circuitry. I tried the directions to reset it for another model, pressing the buttons "info" and "tone control" but there is no main zone as the directions for the other model indicates. so I took my chances and pressed power with the two other butons and heard 2 clicks. I could repeat that several times, holding and releasing buttons in several combinations but all I get is these 2 clicks. I understand this reset combination is a well kept secret. I dont see any online chat with a Yamah rep, I am in the middle of nowhere, closest service center 80 miles away...
Submitted: 3 years ago.Category: Home Theater-Stereo
Show More
Show Less
Ask Your Own Home Theater-Stereo Question
Answered in 16 minutes by:
5/20/2015
Technician: Rusty, Engineer replied 3 years ago
Rusty
Rusty, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 6,072
Experience: Let my expertise help solve your technical problems. Over 20 years electronics and sound equipment experience.
Verified
Hi, thanks for requesting me. The trick to reboot the unit is to hold the power button for 10 or more seconds. Are you getting any lights at all? The clicks mean the unit is trying to power up. Unplug the unit, wait 10 seconds, then plug it back in. Try the FM tuner to see if you can get any sound (be sure the antenna is connected and that it is not scanning channels). Tell me the results.
Ask Your Own Home Theater-Stereo Question
Customer reply replied 3 years ago
Tried it. No power, no lights. No clicks. Tried several times.
Technician: Rusty, Engineer replied 3 years ago
Ok, that is a complete power failure, and I think they may have sent it with faulty fuses. Are you familiar with electronics enough to unplug it and take off the cover?
Ask Your Own Home Theater-Stereo Question
Customer reply replied 3 years ago
yes
Customer reply replied 3 years ago
but when pressing power, info and tone control at the same time (all 3 buttons) there are two clicks, but no lights
Technician: Rusty, Engineer replied 3 years ago
That is a relay being switched... It means it's getting power, but you're not getting power anywhere else. I need you to open it and look for a fuse near the power supply. Test the voltage at the power supply, and locate where it's being blocked. Usually the sound will go out before the lights go out. Since you have no lights, it's a complete power fail.
Ask Your Own Home Theater-Stereo Question
Customer reply replied 3 years ago
I opened it and saw that five capacitors have been leaking a white stuff, like white glue on the circuitboards. I guess there is no point to go further. the whole thing is fried...
Technician: Rusty, Engineer replied 3 years ago
Ouch, the leaky capacitors would do it. If you're up for a project, capacitors are fairly cheap from Mouser.com. You can get the values from the side of the caps, and order an exact match if you're up for it.
Ask Your Own Home Theater-Stereo Question
Customer reply replied 3 years ago
I have no time for that, plus the leaks from the capacitors are pretty extensive, some other components are covered with that stuff. Oh well. Thank you for your help anyway.
Technician: Joe, Technician replied 3 years ago
Joe
Joe, Technician
Category: Home Theater-Stereo
Satisfied Customers: 7,429
Experience: connections and repair diagnosis of home theater
Verified
Hello,
Thank you for allowing me to assist you, my name is ***** ***** I will be happy to assist you with your concern today.
As you have already concluded there is extensive damage to this unit that is not worth the cost of repair, I myself would not spend any time or money into this unit based on your findings, instead know that you can purchase this model brand new on places such as amazon for around $180.00, the good thing is that you did get the refund and also think of it this way, you now have an extra remote and mic as well as parts for the other if you purchase another one.
The stuff does not usually hurt other components but it can and in this case the way and what the caps caused is not something worth while, a repair like that most would just replace the board instead but at that cost remembering the entire unit is only $180 ish new vs what the board alone would run.
Thank you!
- Joe
Please rate my answer when ready. Bonuses are appreciated.
If for any reason you are not satisfied please reply back to me for further assistance to which I will be glad to help you. The rating system is only to rate me as an expert not the site or the product. If you have any problems for any reason please reply back and let me know.
Thanks again for using justanswer and have a great day!
If you need any further assistance you can reply back at any time for my help.
I'd be happy to answer any other questions you have even if not related.
Ask Your Own Home Theater-Stereo Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Joe Your Own Question
Joe
Joe
Joe, Technician
Category: Home Theater-Stereo
Satisfied Customers: 7,429
7,429 Satisfied Customers
Experience: connections and repair diagnosis of home theater

Joe is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

1,306 satisfied customers

Have been in the business 25+ yrs., down to component level.

LOAJ3256

LOAJ3256

Technician

497 satisfied customers

35 years in Home Theater and Systems Integrator, Senior

Federico

Federico

Licenciate

44 satisfied customers

Home Theater and Automation systems integrator.

HomeTheatreGuru

HomeTheatreGuru

Engineer

31 satisfied customers

Home Theatre, home automation and related wiring, commercial A/V systems

Rod

Rod

Engineer

27 satisfied customers

40+ Years of Electronic Repair and Installations.

Neil

Neil

Engineer

23 satisfied customers

Electronics engineer with 25 years of experience.

glenemoore

glenemoore

Customer Service

19 satisfied customers

Experienced in audio/video systems and design

< Previous | Next >

Related Home Theater-Stereo Questions
I can't get the Aux input to work on Denon mc-40000 using
I can't get the Aux input to work on Denon mc-40000 using SERATO OR VDJ8 … read more
Harry
Harry
1,936 satisfied customers
I have model 410376 solo sound sys board fried can you fix.
I have model 410376 solo sound sys board fried can you fix … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have powered subwoofer R-112sw. It will not stay on .I put
I have powered subwoofer R-112sw. It will not stay on .I put a new fuse in and the green light goes on then off immediately. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,665 satisfied customers
I have a Yamaha rx v387. it will not turn on following a
I have a Yamaha rx v387 . it will not turn on following a lightning strike. It was plugged into a surge protector that tripped. … read more
Ron Winston
Ron Winston
Owner / Technician
461 satisfied customers
RX A 750 Bluetooth connection is having a problem. Sound is
RX A 750 Bluetooth connection is having a problem. Sound is of poor quality, choppy. … read more
Harry
Harry
1,936 satisfied customers
I have an NAD C356bee with the MDC DAC. It is hooked up to
I have an NAD C356bee with the MDC DAC. It is hooked up to my computer via a USB. When listening to music, it suddenly stops and the red lights comes on.… read more
Harry
Harry
1,936 satisfied customers
I need to synchronize my iPad to my Denon receiver. Changed
I need to synchronize my iPad to my Denon receiver. Changed networks and passcode recently. … read more
Harry
Harry
1,936 satisfied customers
I have a Kenwood KMR-D365ABT CD/reciver installed in my
I have a Kenwood KMR-D365ABT CD/reciver installed in my pontoon boat. Installed last year. worked great. this year it was working great. About 2 weeks ago it just stopped working and ejected the CD, a… read more
Harry
Harry
1,936 satisfied customers
I have a 2000 Denon AVR-1600 receiver that I am trying to
I have a 2000 Denon AVR-1600 receiver that I am trying to connect to an LG 4K TV that I just bought. Can this be done? If so, how? thanks. bob … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,665 satisfied customers
Sound thru hdmi from sony blu ray player to samsung mu6290
sound thru hdmi from sony blu ray player to samsung mu6290 smart tv speakers … read more
Harry
Harry
1,936 satisfied customers
Cannot get my Soundlink air to connect to my new dell
Cannot get my Soundlink air to connect to my new dell laptop … read more
Harry
Harry
1,936 satisfied customers
I have acquired an old Kenwood KRF-V7050D Audio Video
I have acquired an old Kenwood KRF-V7050D Audio Video Surround Receiver. It does not have its VR-507 Remote control. Is there any way I can acquire a replacement remote? Is there a universal remote so… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,665 satisfied customers
I purchased a Bose Soundtouch 20 about two months ago and it
Hi. I purchased a Bose Soundtouch 20 about two months ago and it was fine to start and now the Bluetooth connection is horrific (i know that could be no fault of the speaker but a lot of ppl using blu… read more
Harry
Harry
1,936 satisfied customers
Last evening I tried to play "The Jazz Singer" DVD with Neil
Last evening I tried to play "The Jazz Singer" DVD with Neil Diamond(The … read more
Harry
Harry
1,936 satisfied customers
I have a Bose Wave Music System III with Multi CD Changer.
Hello. I have a Bose Wave Music System III with Multi CD Changer. It is plugged into a power bar. I flipped the switch on the power bar to off, When I turned it back on, the Bose does a resetting thin… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,665 satisfied customers
Bose Acoustic Wave RadioModel 3000 On CD sound no longer
Bose Acoustic Wave RadioModel 3000 On CD sound no longer forthcoming … read more
Rusty
Rusty
Engineer
6,072 satisfied customers
I'm trying to connect a Sceptre Soundbar to my Sceptre TV.
I'm trying to connect a Sceptre Soundbar to my Sceptre TV … read more
Harry
Harry
1,936 satisfied customers
I have a dennon AVRS710w. I am trying to hook up a echo dot
hey, I have a dennon AVRS710w. I am trying to hook up a echo dot to play music. I hooked it up to the headphone jack on the dot antd media player on the back of my dennon using a 3.5mm mini to rca ste… read more
Harry
Harry
1,936 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x