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My out door speakers on zone 2 when connected get the message

Customer Question
volume fix and then shuts...
my out door speakers on zone 2 when connected get the message volume fix and then shuts off
Submitted: 2 years ago.Category: Home Theater-Stereo
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Answered in 1 minute by:
5/16/2015
Technician: Aric, Engineer replied 2 years ago
Aric
Aric, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 45,852
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified
Hello and sorry you're having problems. How long have you owned the Yamaha for and when did the problem occur?
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Technician: Aric, Engineer replied 2 years ago
In other words is this the first time setup of the Yamaha, or was it working fine and then you suddenly got this message?
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Customer reply replied 2 years ago
it has been off for some time we have not had the time to fix
Technician: Aric, Engineer replied 2 years ago
Thanks for the reply. First disconnect the receiver from power for 10 seconds then plug it back in.Please reset the Yamaha to factory settings.With the unit in standby, press and hold "Straight" (Effect), while pressing "Standby". Advanced Setup appears on the front display. Rotate the program knob until "reset" shows on the display, then press "Straight" (Effect), to select "Reset". Let me know what happens.
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Customer reply replied 2 years ago
no reset shows
sp imp-40min
preset-cancel
remote ID1
these are the only things that show
Technician: Aric, Engineer replied 2 years ago
Select Preset. The use Straight Effect button to select "Reset".
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Customer reply replied 2 years ago
now it says reset
Technician: Aric, Engineer replied 2 years ago
Press Standby/ Power to confirm the selection.
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Technician: Aric, Engineer replied 2 years ago
This puts the unit back to factory settings and clears any processor issues that may have been causing the issue before. Attempt to use the receiver or run through setup, and then let me know if the symptoms are the same.
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Customer reply replied 2 years ago
zone 2 volume fix still c comes up
Technician: Aric, Engineer replied 2 years ago
Okay, does the receiver shut itself off still?
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Customer reply replied 2 years ago
no
Customer reply replied 2 years ago
the outdoor speakers won't come on
Technician: Aric, Engineer replied 2 years ago
Okay hang tight. What happens when you try to adjust the volume?
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Customer reply replied 2 years ago
the indoor ones are great ,the volume on the zone 2 when touched up or down goes to fix
Technician: Aric, Engineer replied 2 years ago
Okay, looking for more info here....be right back.
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Technician: Aric, Engineer replied 2 years ago
Okay, I found a solution, but it's pretty in depth so I'm just going to post the link to Yamaha's page where it's all outlined: http://faq.yamaha.com/us/en/article/audio-visual/av-receivers-amps/rx/rx-v665_black__u/1157/4106/ Please try those steps and if they solve the problem don't forget to rate my service.
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Customer reply replied 2 years ago
this is rx-v757
Technician: Aric, Engineer replied 2 years ago
Understood. Menu's should be almost- if not- identical.
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Customer reply replied 2 years ago
menu does not come up . I have to stop having 30 people over this evening . maybe pick up tomorrow
Technician: Aric, Engineer replied 2 years ago
Okay.
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Technician: Aric, Engineer replied 2 years ago
There's general setup instructions for Zone 2 here as well, when you're able (specifically for your model): http://faq.yamaha.com/us/en/article/audio-visual/av-receivers-amps/rx/rx-v757_black__u/1163/6053/ You can reply back at any time, and please do not forget to click a POSITIVE RATING for my help thus far. There's no additional cost for follow ups.
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Aric
Aric
Aric, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 45,852
45,852 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

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